Magic jack device was rendered useless by Magic Jack when two accounts: *-personal, *-b...

GetHuman3457241's Technical Support issue with MagicJack from August 2019

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The issue in GetHuman3457241's own words
Magic jack device was rendered useless by Magic Jack when two accounts: *-personal, *-business, wished to be separate, were merged under the original account unilaterally, with a chosen number then joining in.**I paid the *yrs in advance price TWO PLUS YRS AGO, and have not been able to take complete use of the benefits of the line!*I cannot get incoming business calls. I can call out but the connection is so very poor, it renders the call attempts useless. Texting kind of works...i guess, but will never know for certain what I'm NOT receiving!**A new device was promised from the initiation of the chosen number joining the account and discovery of the merge, however the device never sent. *After dozens of attempts to rectify, there answers: wasting time going in circles for *.*-* hrs, then starting over seemingly with another tech**Their remedy is demanding I pay full cost for a working device, which I refused, and promises of a call to remedy, or fix, never occur.

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MagicJack

Technical Support issue
Reported by GetHuman3457241
Aug 20th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 6073 others
0 customers following this

Timeline

GetHuman3457241 started working on this issue
Aug 20th, 2019 11:26pm
GetHuman3457241 indicated the issue is not fixed yet.
Aug 23rd, 2019 4:43am
GetHuman3457241 shared this issue with friends on Facebook
Aug 23rd, 2019 4:43am