On or around Sept.** **** .I purchased a Magicjack go from Amazon .It came with a years...
GetHuman-starmani's customer service issue with MagicJack from October 2018
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The issue in GetHuman-starmani's own words
On or around Sept.** **** .I purchased a Magicjack go from Amazon .It came with a years service. On Sept **th I registered my Magicjack ,created an account and paid $**..** to have my own number ported . I waited about ** days but never heard anything ,so I did the online chat and spoke with a woman who told me a Tech would call me in * to ** minutes .When the Tech called I told him I was checking on the status of my ported number. At this time he said I needed to agree and pay for an additional * years or * years of service before my number could be ported. I then told him that there was nothing about having to do this on Amazon ,the internet, or In the Magicjack box . I said at the time this could be false advertisement .He then told me he put the $**.** back into my credit card account and to take my Magicjack back to Walmart and hung up. I went back to the chat I still had open and was telling the woman what happened. At that time my chat message was deleted and no one would have anything to do with me. After that I contacted Amazon and they had me returned the Magicjack and had my money refunded. I have never had an experience where I was trying to buy a product and treated this rudely. I would have really enjoyed and wanted this product as I am on social security . I am writing this to you in hopes you can check on this problem so you will not lose more customers . Thank you . Fred Oliver . Phone ***-***-****
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