No dail tone un unable to make receive calls on magic jack plugged in to computer iMac

GetHuman-aysclean's customer service issue with MagicJack from June 2018

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The issue in GetHuman-aysclean's own words
make and receive calls at home ... I bought magic jack *wks ago. plugged in to computer iMac using home phone , I did hear a nail tone. I changed phones and now no mail tone.but no mail tone. When I call MJ number from my cell it says customer is unavailable. I have not successfully made a call or received a call with magic jack. Do I have to do something for MJ to recognize different home phone or something?
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MagicJack

Magic jack Go plugged in to computer,
Customer service issue
Reported by GetHuman-aysclean
Jun 7th, 2018 - a yr ago
I have an issue with MagicJack too
Not resolved
Seen by 5 customers so far
Similar issue to 584 others
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Timeline
GetHuman-aysclean started working on this issue
Jun 7th, 2018 7:22pm