I want to be heard

GetHuman708099's customer service issue with MagicJack from May 2018

Help with my MagicJack issue
The issue in GetHuman708099's own words
have a conversation ... After * years of using magic jack successfully, now when I call or someone calls me - I can hear them* they can't hear me. Magic jack says I have a problem with my ping and packet loss that my IPS should fix. My IPS says its not their problem to fix.
no one says they can help
doing something so the other party can hear me
paid for three years of service - still another year to go
restarted computer* taking out magic jack waited * seconds and plugged it back in as instructed - did a test and reported results
I have an issue with MagicJack too
How GetHuman708099 fixed the problem
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MagicJack

magic jack
Customer service issue
Reported by GetHuman708099
May 22nd, 2018 - 6 mons ago
I have an issue with MagicJack too
Fixed
Seen by 8 customers so far
Similar issue to 279 others
0 customers following this
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Timeline
GetHuman708099 started working on this issue
May 22nd 11:28pm
GetHuman708099 indicated the issue is not fixed yet.
May 22nd 11:28pm
GetHuman708099 indicated the issue is not fixed yet.
May 22nd 11:30pm