MagicJack continues to set my phone to the wrong time because MajicJack is defaulting...

GetHuman-bhogan's Complaint issue with MagicJack from April 2018

112 views | 1685 similar | 0 following
Help with my MagicJack issue
GetHuman-bhogan's next move: call MagicJack.
The best way to get your problem resolved is to tap the button below to start calling MagicJack. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-bhogan's own words
MagicJack continues to set my phone to the wrong time because MajicJack is defaulting to the incorrect time zone for me. I am in Florida on EST, not Texas time. Example: When my time is really *:**PM in Orlando, FL, Majic Jack will eventually set the time back * hour to **:**PM. As big as the MajicJack customer base is, how can you continue to default everyone to a Texas time? This is a MajicJack problem not a phone problem.**My Vtech Phone Company says:**If you subscribe to Caller ID service, your service provider will automatically set the date and time for each incoming call.* *The time change issue is seen more with VOIP services (Magic Jack, Vonage, etc). This doesn't mean that the phone or the service is defective or bad, it just means that the time zone of the Caller ID is not set correctly.* *Please contact your telephone service provider and ask that they set the time zone to the correct zone for your area.**I don't understand why you don't recognize that all your customers are not in Texas.**If this cannot be fixed, I will consider cancelling my Magic Jack Service and switch to another Voice-over-IP provider that can provide the correct time for my time zone.

GetHuman-bhogan did not yet indicate what MagicJack should do to make this right.

How GetHuman-bhogan fixed the problem

We are waiting for GetHuman-bhogan to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common MagicJack customer problems.
How Do I Cancel My Subscription to Magicjack?How do I get technical support for my MagicJack?
Do you have a customer issue as well?
We can help you get MagicJack's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having MagicJack issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bhogan fixes it.
This email address isn't valid


Complaint issue
Reported by GetHuman-bhogan
Apr 27th, 2018 - 2 years ago
Not resolved
Seen by 112 customers so far
Similar issue to 1685 others
0 customers following this
Items needed
Email address on the account


GetHuman-bhogan started working on this issue
Apr 27th, 2018 5:46pm
GetHuman-bhogan indicated the issue is not fixed yet.
Apr 28th, 2018 5:30am
GetHuman-bhogan indicated the issue is not fixed yet.
May 1st, 2018 1:01pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians