MagicJack continues to set my phone to the wrong time because MajicJack is defaulting...

GetHuman-bhogan's Complaint issue with MagicJack from April 2018

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The issue in GetHuman-bhogan's own words
MagicJack continues to set my phone to the wrong time because MajicJack is defaulting to the incorrect time zone for me. I am in Florida on EST, not Texas time. Example: When my time is really *:**PM in Orlando, FL, Majic Jack will eventually set the time back * hour to **:**PM. As big as the MajicJack customer base is, how can you continue to default everyone to a Texas time? This is a MajicJack problem not a phone problem.**My Vtech Phone Company says:**If you subscribe to Caller ID service, your service provider will automatically set the date and time for each incoming call.* *The time change issue is seen more with VOIP services (Magic Jack, Vonage, etc). This doesn't mean that the phone or the service is defective or bad, it just means that the time zone of the Caller ID is not set correctly.* *Please contact your telephone service provider and ask that they set the time zone to the correct zone for your area.**I don't understand why you don't recognize that all your customers are not in Texas.**If this cannot be fixed, I will consider cancelling my Magic Jack Service and switch to another Voice-over-IP provider that can provide the correct time for my time zone.

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Complaint issue
Reported by GetHuman-bhogan
Apr 27th, 2018 - 3 years ago
Not resolved
Seen by 255 customers so far
Similar issue to 511 others
0 customers following this
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GetHuman-bhogan started working on this issue
Apr 27th, 2018 5:46pm
GetHuman-bhogan indicated the issue is not fixed yet.
Apr 28th, 2018 5:30am
GetHuman-bhogan indicated the issue is not fixed yet.
May 1st, 2018 1:01pm

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