I dropped off a **K gold necklace at the Cambridgside Macy's (Cambridge, MA) on...

GetHuman-arielao's customer service issue with Macy's from January 2019

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The issue in GetHuman-arielao's own words
I dropped off a **K gold necklace at the Cambridgside Macy's (Cambridge, MA) on *******. I was told I would be called within *-* weeks with an estimate of repairs. I have not heard back, nor have I been able to reach anyone at the counter after multiple calls and voicemails for customer service and the executive office. I live an hour away and do not want to drive out unnecessarily. This is unacceptable. Please advise.
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Macy's

Customer service issue
Reported by GetHuman-arielao
Jan 14th, 2019 - 9 mons ago
I have an issue with Macy's too
Not resolved
Seen by 3 customers so far
Similar issue to 1488 others
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Timeline
GetHuman-arielao started working on this issue
Jan 14th 9:03pm