My order is missing an item, when I called moments ago I was told to report the problem...

GetHuman-mryogi's customer service issue with Macy's from December 2018

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The issue in GetHuman-mryogi's own words
My order is missing an item, when I called moments ago I was told to report the problem to the shipper and was transferred. Before being transferred I was told the order had only Two boxes. Well I got two boxes barely big enough to hold the two pillows that were ordered. In no way could a full size *” memory foam mattress topper have fit in either box so therefore it was never shipped. I also didn’t even get a paper with my order details inside either box. I would like my item as soon as possible, not next week, i can send pictures of the box’s shipped as proof there is no way that it could have fit.
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Macy's

Customer service issue
Reported by GetHuman-mryogi
Dec 4th, 2018 - a mon ago
I have an issue with Macy's too
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Seen by 8 customers so far
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Timeline
GetHuman-mryogi started working on this issue
Dec 4th, 2018 2:53am