I'm ** years old. When I was ** I saw an after Christmas sale of a brown leather jacket...

GetHuman-okwenger's customer service issue with Macy's from December 2018

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The issue in GetHuman-okwenger's own words
I'm ** years old. When I was ** I saw an after Christmas sale of a brown leather jacket. I fell in love with it! I never had a brown leather jacket, but always admired it on others. in fact, I was so pleased with it that I spared wearing it the rest of the winter. then the next season I began wearing it. I even saw how much my wife (has dementia) admired it and began letting her wear the Dockers jacket. She loved and ended up wearing it more than I did. We received a lot of enjoyment from that jacket. at our age, I hoped it would last the rest of our winters. However, when I took it out for this year, I find that it is peeling badly. We wear it anyhow, but will have discard both it and my hopes for a longer lasting coat. the Customer Service man said, "I'm sorry, but I can't do anything for you."
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Macy's

Customer service issue
Reported by GetHuman-okwenger
Dec 3rd, 2018 - 6 mons ago
I have an issue with Macy's too
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Timeline
GetHuman-okwenger started working on this issue
Dec 3rd, 2018 9:06am