Dear Macy's: I have been a great customer for years on and off...opened accounts, spend...

GetHuman-hydrange's customer service issue with Macy's from November 2018

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The issue in GetHuman-hydrange's own words
Dear Macy's: I have been a great customer for years on and off...opened accounts, spend money, closed accounts etc. over the years. **rd week of October I opened a Macy's account and drove to the Warwick, R.I. Macys. (** min. one way...) The Shoe Dept. was Excellent - the Manager was hard-working and Very helpful! Linda at the Dior counter was Kind and Helpful too. *However, "DOMENICA" in your Main office at Macy's has been Horrible! She is Nasty, Abrasive and UNhelpful..this is what happened. When I got home (** min. drive back...) I tried on the Dior Lip Gloss (Purchased * "Shock" color glosses. I tried * on. It had no lasting power it was off in a flash. So I called Macy's and spoke to Domenica to see if I could get a mailing label...She was Not nice, Not helpful and just wanted me to hang up. She said she could not help. I asked for the address and I wrote her a letter to ---"DOMENICA'S" Attention on the outside of the mailer with the * lip glosses inside (* tried - * Untried) - I called her to see if she received it - (I dated it Nov. *, **** and sent it to the *** Bald Hill Rd, Warwick,R.I. Macy's address) - she said she Never received it! She was still Snarky and said she would look for it - if it came with her name on the envelope she should have gotten it! So she would "Look" and call me back. Of course, * wks. went by and she never called. I spoke to Linda at Dior again * days ago and she said nothing was ever brought down to her counter so that I could get a Credit! Now these glosses are not inexpensive. They are still on my bill! *Will someone Please give me a credit for the lip glosses - they are about $**- for the * of them! *Please advise. Mark is Domenica's Boss I guess. I have not contacted him yet, because I have had enough of shabby snarky Attitude. Plus, yesterday - there was NO Voicemail in the office and NOONE answering the phone. That was about ** am until after lunch. Ridiculous! Sounds like Macy's is ready to close????
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Macy's

Customer service issue
Reported by GetHuman-hydrange
Nov 30th, 2018 - 6 mons ago
I have an issue with Macy's too
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GetHuman-hydrange started working on this issue
Nov 30th, 2018 4:00pm