We recently purchased * **-piece sets of Hotel Collection fine China and matching stand...

GetHuman-bmooneys's customer service issue with Macy's from November 2018

Help with my Macy's issue
The issue in GetHuman-bmooneys's own words
We recently purchased * **-piece sets of Hotel Collection fine China and matching stand alone bowls. The plateware was shipped to us (and pieces were broken as the box wasn’t stamped fragile) and the boxed patterns don’t match despite the sets having the same box info and sku *. The SF store now only has the design we didn’t want and there appears to be no easy way to locate a matching pattern in another store. I have spent over an hour on the phone receiving incorrect customer service (the store is closed* calls can’t be transferred to fine China dept* lengthybhold Times). The only good customer service was by a staff member in the store. We’ll return the plateware and shop elsewhere.
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Macy's

Customer service issue
Reported by GetHuman-bmooneys
Nov 3rd, 2018 - 3 mons ago
I have an issue with Macy's too
Fixed
Seen by 4 customers so far
Similar issue to 781 others
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Timeline
GetHuman-bmooneys started working on this issue
Nov 3rd, 2018 5:11pm
GetHuman-bmooneys indicated the issue is not fixed yet.
Nov 6th, 2018 7:16pm
GetHuman-bmooneys indicated the issue is not fixed yet.
Nov 7th, 2018 4:37am