I went to order something and was told I was blocked from ordering on line. Who and how...

GetHuman819280's customer service issue with Macy's from June 2018

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Help with my Macy's issue
Before contacting them, items GetHuman819280 may need:
Order number, Billing address, Email address on the account, and Name on the order
GetHuman819280's next move: have a Macy's rep call.
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The issue and preferred resolution, in GetHuman819280's own words:
I went to order something and was told I was blocked from ordering on line. Who and how do I get this lifted been a great customer for over ** years. A platinum card member. Can’t get to the store a lot. Need online. Please help ASAP thank you *****@***.com *-***-***-****
I trust that Macy's will make this right and come up with a resolution that is fair.
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Macy's

Customer service issue
Reported by GetHuman819280
Jun 25th, 2018 - 2 mons ago
I have an issue with Macy's too
Not resolved
Seen by 3 customers so far
Similar issue to 310 others
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Timeline
GetHuman819280 started working on this issue
Jun 25th 6:39pm