How can I get a new gift card with the remaining balance? I have a order number were I...

GetHuman815447's customer service issue with Macy's from June 2018

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The issue in GetHuman815447's own words
How can I get a new gift card with the remaining balance? I have a order number were I returned a gift and they put the money on a macys gift card. But I can't find it... can you please help me?
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Macy's

Customer service issue
Reported by GetHuman815447
Jun 24th, 2018 - 6 mons ago
I have an issue with Macy's too
Fixed
Seen by 9 customers so far
Similar issue to 307 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order
Timeline
GetHuman815447 started working on this issue
Jun 24th 12:38pm
GetHuman815447 indicated the issue is not fixed yet.
Jun 24th 7:30pm
GetHuman815447 indicated the issue is not fixed yet.
Jun 24th 7:31pm
GetHuman815447 indicated the issue is not fixed yet.
Jun 24th 7:33pm
GetHuman815447 indicated the issue is not fixed yet.
Jul 2nd 3:01pm
GetHuman815447 indicated the issue is not fixed yet.
Jul 2nd 4:36pm
GetHuman815447 indicated the issue is not fixed yet.
Jul 2nd 4:37pm
GetHuman815447 indicated the issue is not fixed yet.
Jul 2nd 4:37pm