Lyft Customer Service Issues

This morning, the ride app kept switching my car numerous times, causing me to be extremely late for work and costing me a significant amount of money. I attempted to cancel the ride, but the app wouldn't allow me to do so. I had a car stuck in traffic going in the wrong direction over the bridge. As cars got within a two-block radius of me, they would switch to another ride. This issue persisted without a solution. The app even incorrectly indicated I would arrive 10 minutes early, but I ended up being 15 minutes late, standing in the rain for 25 minutes. I'm seeking reimbursement or some form of compensation for the inconvenience of standing in the cold rain, causing me to be late for work. It's crucial to address this negligence to avoid customers falling ill due to such situations. I would like at least a refund for that particular ride, but I believe more should be done to make up for the trouble caused.

Hello, I'm Brian B. I used to have a Lyft account linked to a different phone number, but that phone is now broken. I'm currently trying to set up the app on my backup phone. I've encountered issues during the process, receiving error messages about too many attempts. I followed the instructions for help to no avail. The phone number associated with my previous Lyft account is [redacted]. I'm now using [redacted]. Could someone assist me in successfully installing Lyft on my backup cellphone? You can reach me at [redacted] Thank you.

I made an error when answering the authentication questions. They inquired about my preferred name, and my first name ‘Jimmy’ was not listed but my middle name ‘Alexander’. I mistakenly chose ‘none of the above’ because I assumed using my middle name may lead to verification issues. My primary name is Jimmy, and Alexander is my middle name. This situation also occurred with the address inquiries. One question referred to my current address, and I selected ‘none of the above’. I reside in Tampa presently, but the option given was my previous address, Luxbury Loop Orlando. I selected ‘none of the above’ to indicate my current Tampa address. I require assistance in updating my details within the system to accurately and promptly authenticate my information.

I requested a Lyft ride and was informed the driver would arrive in 7 minutes. Regrettably, the driver struggled to locate my apartment and drove around in circles. In contrast, the previous day, a Lyft driver arrived promptly in 6 minutes after calling me for directions. The current driver's failure to contact me led to him getting lost, resulting in my inability to reach a necessary physical therapy appointment. Del Mar Apartments is vast and easily confusing to navigate. I am now facing a $5.50 charge from Lyft due to the driver's inability to find my location, which seems unjust to me.

I was picked up by a Lyft driver from a hospital in Ogden, Utah, to go to Flying J where my truck is parked. I am a truck driver. I requested a stop at Denny's inside the Flying J terminal as I had left something there when the ambulance picked me up. I felt too unwell to walk to retrieve it on my own, so I asked the driver to wait and then take me to my truck. However, when I got back, he was gone with some very valuable papers of mine left in his car. These papers are extremely important to me and my company, and I urgently need them back today to avoid any financial loss.

I had a disturbing experience with a Lyft driver whose license plate is x 6aoah. After putting our belongings in his trunk, he refused to give us a ride due to my tiny Chihuahua service animal, which I always bring along without any trouble. When I asked him to contact his manager or customer support, he forcefully removed our items from the car, even pushing and hitting my friend. Now, I am stranded without a ride and the fare has been deducted from my account. I urgently need to get back to my apartment to ensure my daughter is safe after school.

I recently requested a ride with Kamera. In the notes, I mentioned having a service dog. When he saw my dog, he immediately refused to take me due to the dog. I tried to explain that my dog is a service animal, but he remained adamant. I reminded him that regardless of personal reasons, drivers are required to accommodate service animals. After a brief argument, I told him he didn't have to take me and that I would report him to Lyft. He drove off without a word. I hope this matter can be addressed promptly. Thank you for your attention. - C. J.

I attempted to book a ride and was notified about my account deactivation without any clear reason. My daughter and I always prioritize safety by wearing masks and seatbelts during trips. I adhere to all guidelines for passengers set by the company. Despite occasional coughs due to pollen, I test weekly for Covid while working for the City. I have had minimal issues, except for when a driver was rude to my child. I consistently rate drivers positively unless there's a valid reason not to. It's concerning that my account was deactivated under unclear circumstances, especially when there is no formal explanation provided. It seems unfair not to allow customers a chance to address complaints made against them.

I attempted to order a car and was informed that my account has been deactivated without any valid reason provided. I can confirm that I have been a responsible user, with the exception of one incident when a driver raised their voice at my child. My daughter and I rigorously adhere to safety protocols by wearing masks and seatbelts during our travels. Given the tragedies my family has faced recently, our safety is paramount. I strictly comply with the guidelines outlined for passenger behavior. Any coughing I may experience is due to allergies, as I undergo regular Covid testing for my job at the City. I consistently rate my drivers highly unless there are noteworthy issues. I am eager to understand the basis for my account deactivation and believe that individuals should have the chance to address complaints lodged against them. I am disappointed in the handling of this situation by the company.

I recently experienced a frustrating situation with Lyft that I wanted to share. When trying to book a ride, I noticed the app didn't give me the option to choose a specific driver like it usually does. Initially, I selected a driver named Eric, but then a different driver arrived in a truck, which I didn't request. Subsequently, another driver named Shaz, who I didn't remember choosing, was assigned to pick me up. Despite texting him to cancel and clarifying the situation, he still arrived. I encountered unprofessional responses from Lyft when trying to sort out the issue. The lack of control in selecting drivers and vehicles seemed like a potentially problematic setup and made me feel uncomfortable. This experience has left me dissatisfied with Lyft's service, prompting me to consider contacting my bank and sharing my experience on social media. The repeated calls and insistence from the driver compounded the situation's frustration, ultimately leading me to cancel the ride. I hope to address this matter promptly with Lyft.

I was charged $[redacted].97 for a ride in St. Louis, Missouri that I never agreed to. I would never accept a fare for that amount. The typical fare around that time was approximately $28 for the distance I traveled, 18 miles. The ride was on 6/23 at 10:26 with driver Robert. After a bad experience on June 21st in San Francisco, where I paid $69.76 for a ride with Manna that was extremely unpleasant, involving a bad smell, loud foreign music, closed windows, and a minor accident, I seek reimbursement for that ride as well. I have been a loyal Lyft customer for over 5 years with [redacted] rides and a 4.9 rating, and this billing issue needs to be resolved. I plan to dispute these charges with my credit card company if not resolved promptly. You can reach me at [redacted] or [redacted], or call me at [redacted].

Yesterday afternoon, I spoke to someone about an issue involving a driver named Karl. Two mornings ago, I left my phone in his car and asked a neighbor for help contacting him. He initially agreed to return my phone within an hour but later became rude and refused to return it. After contacting Lyft, they reached out to the driver who claimed to have my phone but has not contacted me. I need my phone back today. If it's not returned, I will pursue robbery charges. The incident occurred on July 1st between 4:00 AM and 4:30 AM. I was picked up at [redacted] Stewart Ave and dropped off at [redacted] Cecile Ave. You can reach me at [redacted].

I am devastated as my driver left with my purse, neglecting to drop me off at my destination, and causing me to lose essential items like my checkbook, credit cards, phone, and keys. The driver, named Luis, also tampered with my passwords, leaving me unable to use services like Lyft or Instacart. The incident has forced me to close my bank account, as well as dealing with technical challenges due to changing passwords. Despite having a police report and reaching out to authorities, my attempts have been complicated by language barriers and lack of access to my work programs due to the hack. I am desperately trying to recover my belongings, but more importantly, seeking accountability for the distress this has caused me. If there are surveillance cameras in the vehicle, I hope they can shed light on the situation. This has deeply affected me, and I am struggling to cope with the aftermath.

On July 7th, an unauthorized transaction of $24 was charged to my checking account. I did not make this transaction. I am requesting a refund of the money to be deposited back into my account. Additionally, I would like to close this account immediately due to the issue. Please contact me at [redacted]. I am disputing this charge and I want this matter resolved promptly. Thank you.

My health insurance arranged for transportation with your company for my appointment in Des Plaines, IL. Unfortunately, I seem to have lost my phone in the Lyft driver's car. The driver, who I believe was named Ron, drove a blue Chrysler [redacted]. My phone, an LG Android with a cracked screen and the phone number [redacted], is currently unreachable. I am unable to contact the driver as his contact details are in the lost phone. I need my phone for work and to stay in touch with family. I am only able to reach out now as I was recently discharged from the hospital after being hospitalized.

I had a frustrating experience with Lyft last night. I originally ordered a ride at 9:00 PM Central Time, but no drivers were available, so I canceled without being charged. I then tried again with a higher price for a faster pick-up, but still, no one was available, and the app prompted me to try again. After waiting for two hours, I finally found a ride, but the app crashed and asked for my address again. When I got my supervisor to take me home, the app suddenly notified me that a ride would arrive in 11 minutes, even though I was already home. Despite this, I was still charged $5.00 for a canceled ride that I did not request. After being a customer for nearly two years and experiencing unreliable service, I refuse to pay for a ride that was not even taken. Lyft needs to address these issues and improve their services to maintain customer satisfaction.

I reported a theft by one of your drivers yesterday. Despite attempts via email, Lyft has been unsuccessful in reaching her. I find this unacceptable. The driver acknowledged having my stolen property and promised to return it yesterday, but failed to do so. Now, she is avoiding calls and only responding to texts. I am extremely upset and demand a prompt resolution. Your website indicates no phone support, which is inefficient, especially in a theft case. I urgently need to be contacted. You can reach me at a borrowed phone at [redacted]. Since it's a business line, please ensure the driver cannot see this number. I expect this matter to be resolved promptly. Thank you, Rochelle G.

I was informed that my scheduled ride from Roseville, MN to Minnetonka, MN at 2:45 was canceled just 5 minutes before pick-up time. Consequently, I had to also cancel my 7 pm return ride from Minnetonka to Roseville. The total cost for both rides would have been close to $[redacted], including tip. This experience has left me feeling disappointed, especially since it was my first time using Lyft. I doubt I will use Lyft in the future, as I did not receive sufficient notice or communication about the cancellations. It would have been helpful to have received a phone call or been provided with a way to contact customer service to address the situation promptly. -Marilyn D. Email: [redacted] Phone: [redacted]

I experienced two issues with Lyft recently. Yesterday, I had a frustrating situation where the first driver canceled the ride to pick up my partner at [redacted] Financial Drive. The second driver was taking too long, so I canceled after just 2 minutes, while he was still dropping off another passenger. I was charged unfairly for this. Today, a different driver was rude to my partner when he asked to be dropped off at a turn without an exact address. The driver told him to get out of the car, which was unacceptable. I am seeking a refund for both rides as the experiences were unpleasant. It's important for drivers to remain professional and handle situations respectfully, even if they're having a bad day. Thank you for considering my concerns.

Yesterday, I experienced two issues with Lyft rides. Initially, I booked a ride to work, but the driver took me to the wrong address and the app changed my destination, resulting in a higher charge of $11.06 instead of $8.89. Later, when booking a ride from Twin Trees to my home, the app once again altered the pickup address. Despite my attempts to rectify this by editing and cancelling the ride and contacting the driver, I was unable to do so. The driver called me, mentioning she would try to cancel the ride on her end, but did not follow through, and I was charged $10.68 for a ride I never took. In total, I am seeking a refund of $12.85 for these issues. The stress caused by these incidents has been significant. I hope for prompt resolution. Thank you, Randy Guyette.