I was quoted $** for a Lyft ride home yesterday (****). The driver took us on a lengthy...

GetHuman-czchen's Dispute a Charge issue with Lyft from March 2021

Help with my Lyft issue
First: share to improve GetHuman-czchen's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-czchen may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-czchen's own words
I was quoted $** for a Lyft ride home yesterday (****). The driver took us on a lengthy route that is usually *.*mi on Google Maps instead of the usual *mi through the city (San Francisco). While this is acceptable, the ultimate route somehow took **mi instead of *.*mi, resulting in a HUGE upcharge -- I was ultimately charged $** instead of $*** based on my ride history, you can see how he took a very roundabout route AND went the wrong way (there's a major detour and u-turn), leading to me getting extremely carsick and the route taking MUCH longer than I'm used to. While this error can be overlooked (mistakes happen), I'm extremely angry and disappointed that Lyft has recently started previewing different prices than what it ultimately charges, without letting you know there will be a surge pricing. ON the same day (March **), I was charged $**.** for a ride that was shown to be $** without any warning. **I am strongly considering cancelling my LyftPass altogether after these two terrible experiences.

GetHuman-czchen did not yet indicate what Lyft should do to make this right.

How GetHuman-czchen fixed the problem

We are waiting for GetHuman-czchen to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Dispute a Charge issue
Reported by GetHuman-czchen
Mar 28th, 2021 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 7858 others
0 customers following this


GetHuman-czchen started working on this issue
Mar 28th, 2021 6:33pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies