First, see email I received from LYFT at the bottom and immediately here below is my an...

GetHuman1722512's customer service issue with Lyft from December 2018

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The issue in GetHuman1722512's own words
First, see email I received from LYFT at the bottom and immediately here below is my answer *Hi!*It is a payment error on YOUR PART!!*I will not update anything until you fix it!!!!*My ride was supposed to be **.**!!!!*Departed from: **** Seminary rd, Falls Church Va ******Arrived: **** **th street NW, Washington DC *****!**You then send me. FALTY RECEIPT FOR TWICE THE AMOUNT!!!*That Crazy receipt claims that I TRAVELED ** MILES!!!!!*I AM FURIOUS THAT YOUR SYSTEM CAN BE SO MESSED UP!!*The distance between the * addresses is roughly a *-** miles!!!!!*THE PROOF THAT THIS RECEIPT IS WRONG?**)MY RIDE DISTANCE SHOULD BE ROUGHLY *-** miles!!YOUR RECEIPT CLAIMS THAT I RODE **.** MILES ALL OF IN ** MINUTES????? IMPOSSIBLE!!! PLEASE FIX THAT RECEIPT!!!***) the receipt state that I was picked and dropped off AT THE SAME ADDRESS IN BOWIE MARYLAND???? I have never been there!!! SO YOUR RECEIPT SAYS THE PICK AND DROP OFF IS THE SAME FOR $**.**??? In BOWIE MARYLAND A PLACE I HAVE NEVER BEEN???? FIX IT!!!**I don’t think I can trust using LYFT again and you were and are my favorite! I usually choose you over Uber and their crazy drivers.*Check my account and you will see that I have driven from the pick up address *I listed to the drop off address I listed and each time the rate was in the $**.** range. That morning I checked for availability, LYFT was $**.** and UBER was $**.** so I chose LYFT that morning, no way I would agree to a $** ride to work!!*I would have been driven to work in an Uber at $**.**!*I apologize for all the cap but I am really upset and it is close to impossible to get customer service help from LYFT unlike Uber!!*When, you fix that receipt I will settle the fare! Thank you!**Nelly ****Sent from my iPhone**On Dec *, ****, at **:** AM, Lyft ******@***.com* wrote:** * * * * *Payment error on your Lyft account**Hello Nelly,**Oops! Looks like we weren't able to process your $**.** payment for your recent Lyft ride.**Not to worry - to get you back on the road, we just need you to open the Lyft app and update your payment info. We'll then try to process your payment again with the new payment method. This only takes a minute and you'll be taking rides again in no time.*** Update Now *Payments Menu If you have any questions, check out: http:**lft.to*HowtoPay* * *** Lyft ******** Market St., P.O. Box ******San Francisco, CA ****** *Facebook* *Twitter* *Questions? Visit our Help Center
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Lyft

Customer service issue
Reported by GetHuman1722512
Dec 9th, 2018 - 5 mons ago
I have an issue with Lyft too
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GetHuman1722512 started working on this issue
Dec 9th, 2018 3:11pm