First, see email I received from LYFT at the bottom and immediately here below is my an...

GetHuman1722512's customer service issue with Lyft from December 2018

1 view
31666 similar
0 following
Help with my Lyft issue
First: share to improve GetHuman1722512's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1722512's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1722512 will want to follow the link below to head to their help center. We will check on GetHuman1722512 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1722512 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman1722512's own words
First, see email I received from LYFT at the bottom and immediately here below is my answer *Hi!*It is a payment error on YOUR PART!!*I will not update anything until you fix it!!!!*My ride was supposed to be **.**!!!!*Departed from: **** Seminary rd, Falls Church Va ******Arrived: **** **th street NW, Washington DC *****!**You then send me. FALTY RECEIPT FOR TWICE THE AMOUNT!!!*That Crazy receipt claims that I TRAVELED ** MILES!!!!!*I AM FURIOUS THAT YOUR SYSTEM CAN BE SO MESSED UP!!*The distance between the * addresses is roughly a *-** miles!!!!!*THE PROOF THAT THIS RECEIPT IS WRONG?**)MY RIDE DISTANCE SHOULD BE ROUGHLY *-** miles!!YOUR RECEIPT CLAIMS THAT I RODE **.** MILES ALL OF IN ** MINUTES????? IMPOSSIBLE!!! PLEASE FIX THAT RECEIPT!!!***) the receipt state that I was picked and dropped off AT THE SAME ADDRESS IN BOWIE MARYLAND???? I have never been there!!! SO YOUR RECEIPT SAYS THE PICK AND DROP OFF IS THE SAME FOR $**.**??? In BOWIE MARYLAND A PLACE I HAVE NEVER BEEN???? FIX IT!!!**I don’t think I can trust using LYFT again and you were and are my favorite! I usually choose you over Uber and their crazy drivers.*Check my account and you will see that I have driven from the pick up address *I listed to the drop off address I listed and each time the rate was in the $**.** range. That morning I checked for availability, LYFT was $**.** and UBER was $**.** so I chose LYFT that morning, no way I would agree to a $** ride to work!!*I would have been driven to work in an Uber at $**.**!*I apologize for all the cap but I am really upset and it is close to impossible to get customer service help from LYFT unlike Uber!!*When, you fix that receipt I will settle the fare! Thank you!**Nelly ****Sent from my iPhone**On Dec *, ****, at **:** AM, Lyft ******@***.com* wrote:** * * * * *Payment error on your Lyft account**Hello Nelly,**Oops! Looks like we weren't able to process your $**.** payment for your recent Lyft ride.**Not to worry - to get you back on the road, we just need you to open the Lyft app and update your payment info. We'll then try to process your payment again with the new payment method. This only takes a minute and you'll be taking rides again in no time.*** Update Now *Payments Menu If you have any questions, check out: http:***HowtoPay* * *** Lyft ******** Market St., P.O. Box ******San Francisco, CA ****** *Facebook* *Twitter* *Questions? Visit our Help Center
GetHuman1722512 did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman1722512 fixed the problem
We are waiting for GetHuman1722512 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1722512 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1722512
Dec 9th, 2018 - 5 mons ago
I have an issue with Lyft too
Not resolved
Seen by 1 customer so far
Similar issue to 31666 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1722512 started working on this issue
Dec 9th, 2018 3:11pm