My name is Michael Lava and my sister, Susan Lava, phone number ***-***-****, used your...
GetHuman-mikelava's customer service issue with Lyft from December 2018
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The issue in GetHuman-mikelava's own words
My name is Michael Lava and my sister, Susan Lava, phone number ***-***-****, used your service yesterday December *th, at *:**pm, and was picked up at *** Foley st. At the Sothern Kin restaurant, Somerville ma. The drivers name was Steven. * Susan, when dropped off at Tappan st. Melrose ma., went to get her curtains she purchased out off your car, your driver, Steven, drove away.* Susan, and I, have been trying to contact Steven by phone since the incident happened and he won't answer. He also lied, and said he had dropped her off in Boston and tried to charge her $**.* This is the second incident Susan has had with your service, the first, your driver drove off with her pocketbook containing $***. * I need Stevens last name in order to file charges, or I'm going forward and filing charges against Lyft. I'm gonna copy this complaint, and if Susan doesn't get a call or text from you people, ***-***-****, by the end of the day, I'm going straight to the state police office, and asking my friend to go forward with charges against Lyft, as he told me I should off when she had the $*** stolen from YOUR service. Seems like you're running a service of thieves.
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