Last night I called for a lyft. This guy Matthew showed up and started complaining from...

GetHuman-mandyodo's customer service issue with Lyft from December 2018

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The issue in GetHuman-mandyodo's own words
Last night I called for a lyft. This guy Matthew showed up and started complaining from the minute I got into the car that he needed to get to Lakewood by a certain time and taking me to Buena Park is going to be out of his way, so I started to get out of the car. Then he said, "No I'll take you". We start driving and after he drives a couple of miles he said, "No I can't do this. This is too far out of my way" he said can I drop you off somewhere around here. I didn't want to be dropped off so strange place, so I asked him if he would drop me off at my son's house. I said it's about * min. away. He said no that would be out of his way too. I said well I don't want to be dropped off in a strange place could you just take me back home. Reluctantly he did it, complaining the whole time that now I was making him late for his plans in Lakewood. He said feel free to complain about me if you want. I don't really care. He got back to my place and said well this was a waste of time, but at least I made * bucks. His behavior really scared me. I ended up calling an UBER and felt much safer. I want a full refund since I was charged for this absolutely horrible, scary experience.
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Customer service issue
Reported by GetHuman-mandyodo
Dec 6th, 2018 - 6 mons ago
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GetHuman-mandyodo started working on this issue
Dec 6th, 2018 8:56pm