I requested a ride @ *PM Central time. Roy KPH**** answered the call. He was a no show...

GetHuman-toni_fos's customer service issue with Lyft from October 2018

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The issue in GetHuman-toni_fos's own words
I requested a ride @ *PM Central time. Roy KPH**** answered the call. He was a no show and he did not cancel. His information was stuck in my phone preventing me from requesting another ride. I was stuck for * hour after I got off. I had to call a relative to pick me up. We finally figured out how to cancel his info out of my phone. My complaint is if he was not going to pick me up why did he not cancel. I had to call him * times and he still did not cancel. I ride with you guys all the time and normally have very good drivers. This driver was very irresponsible and he hung up on me. I know how to cancel a no show now. But I did not know how to get his info off my screen to request another ride. Could you please train him on how to cancel if he is going to be a noshow. I am upset and feel like this could have been handled differently. I have text Sachs will be arriving shortly and he never showed or canceled **
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Customer service issue
Reported by GetHuman-toni_fos
Oct 20th, 2018 - 3 mons ago
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GetHuman-toni_fos started working on this issue
Oct 20th, 2018 9:49pm