Friday evening ride from Santa monica, *st driver ordered went to the wrong door ( othe...

GetHuman-vanholla's customer service issue with Lyft from August 2018

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The issue in GetHuman-vanholla's own words
Friday evening ride from Santa monica, *st driver ordered went to the wrong door ( other side of building) at pick up. I called him twice to ask where he was, which door but he did not pick up. I also text but no response, he then left and I got charged a no show. NO WAY. Refund this immediately please. Fyi the *nd driver that I then ordered and road with also went to a wrong pick up. Not even the right building or side of street even after also calling her to ensure she would. she didn't speak english much and hung up. thankfully I saw her pull up to the adjacent restaurant and she was kind but seriously.... drivers need to go we are requesting, not pull up where it’s convenient for them or next pick ups. Super frustrated here.**Tieg Van Holland ***********
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Customer service issue
Reported by GetHuman-vanholla
Aug 18th, 2018 - a yr ago
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GetHuman-vanholla started working on this issue
Aug 18th, 2018 6:25am