I took Lyft twice this weekend and had the same issue with the app on both trips. On F...

GetHuman-elisegev's customer service issue with Lyft from August 2018

Help with my Lyft issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman-elisegev's own words
I took Lyft twice this weekend and had the same issue with the app on both trips. On Friday, August **, I took Lyft from my home at ** Lawrence Street in Boston to Dorchester, MA. I had two suitcases with me that made me less mobile than being empty handed. Instead of telling the driver to pick me up on Lawrence Street, the app directed the driver to Chandler Street, which is one street over. I am not sure where the mistake is. At least I could communicate with the driver, who picked me up where I was standing. *On Saturday, August ** I hailed Lyft from the corner of State Street*Long Wharf and Atlantic Ave. facing South, where I was heading anyway. Again, the app ignored my location and directed me to go to *** Milk Street. The locations did not make sense, since it made the driver go around the block to go to my destination, passing my original location. When carrying suitcases, it is not that convenient to go to the location dictated by the app! In both cases the driver should pick me up where I am standing. Obviously, it is not the drivers’ issue, since they follow their instructions. It is the app that is at fault in both cases.*The app knows my location and dictates an irrational pick up spot, which is not editable!
GetHuman-elisegev did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman-elisegev fixed the problem
We are waiting for GetHuman-elisegev to fix the problem and share the solution with the rest of us customers.
Please help with my Lyft issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I was charged * times and only took a. Lyft twice. I took a lyft Friday night whi...Lyft charged both cards and I only took one ride
Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Lyft email you?
This email address isn't valid

Lyft

Customer service issue
Reported by GetHuman-elisegev
Aug 12th, 2018 - 7 mons ago
I have an issue with Lyft too
Fixed
Seen by 3 customers so far
Similar issue to 15390 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman-elisegev started working on this issue
Aug 12th, 2018 3:58pm
GetHuman-elisegev shared this issue with others over email
Aug 12th, 2018 3:58pm
GetHuman-elisegev indicated the issue is not fixed yet.
Aug 12th, 2018 7:56pm
GetHuman-elisegev indicated the issue is not fixed yet.
Aug 12th, 2018 7:57pm