I am very disappointed with Lyft*Service. I ordered a lyft service at JFK airport this...

GetHuman-tlhungay's customer service issue with Lyft from August 2018

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The issue in GetHuman-tlhungay's own words
I am very disappointed with Lyft*Service. I ordered a lyft service at JFK airport this evening. After waiting for several minutes Lyft driver called to say he has SUV instead of regular sedan which I had ordered. This seems very unprofessional & I am diapointed. Basically due to stressful state at airports this driver was hoping I would take it anyway. I’m sure this happens frequently. But this is exactly why I use Uber etc. in order to avoid hassles. I know I already wasted lot of time waiting but wasn’t ready to cave in to this trick, so I refused SUV & he started to ask me to cancel ride which I did. I also received a notice from Lyft apologizing for the inconvenience & said no charges will be made. There after I took a taxi & I get a bill for $ ***-This is rdiculous & tarnishes company’s reputation. I would appreciate if Lyft customer service help cancel this charge. More importantly you should monitor this kind of unprofessional stint drivers could be pulling at airports especially.**Best, **Tsering **(***) *** ****

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Lyft

Customer service issue
Reported by GetHuman-tlhungay
Aug 31st, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 18363 others
0 customers following this

Timeline

GetHuman-tlhungay started working on this issue
Aug 31st, 2018 4:54am