Hello LYFT Team:*Last night I acepted your offer to pick up a passenger "near Kelton St...

GetHuman-petergi's customer service issue with Lyft from July 2018

Help with my Lyft issue
The issue in GetHuman-petergi's own words
Hello LYFT Team:*Last night I acepted your offer to pick up a passenger "near Kelton Street" and corner of Valley Blvd., Techachapi, CA, and drive her to Lancaster. The appointment was for **:** PM. This morning you failed to send me the exact address, with your reminder to pick up Christina.. I went to the location anyway, per the map you sent me. I was there precisely at **:** PM. No Christina anywhere in sight. Kelton is a short street. You sent me a message that there were "connectivity" issues. There are no connectivity issues where I live. I waited ** minutes, drove up and down the street, honking the horn. Nobody there. I spoke to two people who live on that street. Nobody knows a Christina. *I drove back home. As I was unpacking my car, you sent me a driver request which I was unable to accept because my hands were loaded.*I believe you are harassing me. You estimated my pay for the trip to Lancaster at ca $**.** I expect a full explanation, or in the alternative, to be paid for this bogus trip.*PS I got another ride request from the same person (Christina) for *:**PM. I picked her up on time, but by then she had lost her doctor's appointment in Lancaster. She said LYFT messaged her that the driver had cancelled the original appointment. She showed me your message, and it was true. You caused her to lose her doctor's appointment, and then you blamed it on me??

GetHuman-petergi did not yet indicate what Lyft should do to make this right.

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Customer service issue
Reported by GetHuman-petergi
Jul 19th, 2018 - 5 years ago
Seen by 22 customers so far
Similar issue to 11742 others
0 customers following this
Items needed
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GetHuman-petergi started working on this issue
Jul 19th, 2018 10:49pm
GetHuman-petergi indicated the issue is not fixed yet.
Jul 20th, 2018 2:01am
GetHuman-petergi confirmed the issue is fixed. Hooray!
Jul 21st, 2018 12:24am

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