I had trouble putting in a drop off address this morning but my driver did show up to p...

GetHuman-jfmorgan's customer service issue with Lyft from July 2018

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The issue in GetHuman-jfmorgan's own words
I had trouble putting in a drop off address this morning but my driver did show up to pick me up. This happens sometimes and I'm not sure why. What was really weird is that while I was trying to figure out how to put the address in the driver cancelled the ride - I was already in his car! I got out and got another ride, though. I don't think he meant to cancel but I don't speak much Spanish and he didn't speak English. It would be great if you could fix the issue that's preventing me from putting in a drop off address (I couldn't even use one of my saved addresses) and find a way to allow people to do at least some basic communication in the app - Spanish*English, basic stuff with some sort of pre-filled form? Just throwing some ideas out there. I feel bad, the driver was probably confused. I certainly was! I wasn't telling him to go away or anything. I got out because the ride was cancelled and I didn't know how to get it back or if the driver really did cancel.
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Customer service issue
Reported by GetHuman-jfmorgan
Jul 3rd, 2018 - a yr ago
I have an issue with Lyft too
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GetHuman-jfmorgan started working on this issue
Jul 3rd, 2018 3:17pm