Yesterday we used Lyft for the first time. It was a horrible experience. We are visitin...

GetHuman808561's customer service issue with Lyft from June 2018

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Help with my Lyft issue
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Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman808561 will need to dig through the advice provided by Lyft, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman808561 can let us know if they help or not.
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The issue in GetHuman808561's own words
Yesterday we used Lyft for the first time. It was a horrible experience. We are visiting Portland, Oregon, I used my Lyft app to request a ride from PBX to a Portland address at approximately **:** pm. We saw a car matching the description sent to me and my husband asked the driver if he was our ride. He said no and was picking up a passenger named Jody. Approximately ** minutes later he called me and asked where we were. We were waiting at the location he requested. We asked him how much the ride would cost and he was either unable to unwilling to tell us. He didn’t have the telephone number to contact Lyft. Finally we went into his car which had a cracked windshield. He spoke very little English and we could not communicate with him. He was very confused at the address we were going to which was outside Lake Oswego. He had no idea of where Lake Oswego was. This entire experience was very negative. **When I used Uber, the drivers spoke English, were competent and always told me the cost of the ride before we got into their vehicle. **I still do not know what we were charged. Even with this less than professional experience we felt like we should tip the driver for his time.**I would like to know what I was charged for this ride TODAY. If things are not resolved properly, we will not be using your services again ever!!

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Lyft

Customer service issue
Reported by GetHuman808561
Jun 21st, 2018 - 4 years ago
Fixed
Seen by 10 customers so far
Similar issue to 7467 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth

Timeline

GetHuman808561 started working on this issue
Jun 21st, 2018 10:13pm
GetHuman808561 indicated the issue is not fixed yet.
Jun 21st, 2018 11:28pm
GetHuman808561 indicated the issue is not fixed yet.
Jun 23rd, 2018 12:06am

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