Update (********): I wrote to customer support. Their response was that the representat...
GetHuman750746's customer service issue with Lyft from June 2018
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The issue in GetHuman750746's own words
Continue participating in rental program. ... Update (********): I wrote to customer support. Their response was that the representative at the location makes the decision on whether to make an exception to the ** ride requirement or not and "HQ" does not get involved in those decisions. The representative I have to work with (there is only one) has some issue with me, regardless of how nice I've tried to be every time I've interacted with her. My boyfriend went in yesterday to get something I left in my first Lyft rental two weeks ago. He said she was over the top nice...until she found out he was my boyfriend, at which point she turned cold and borderline rude. When I told her customer support said exceptions could be made, she said they never know what they're talking about, anyway...rolling her eyes. It just seems like there is probably a better way to make decisions fairly. Yes, not finishing ** rides was my fault. Being the one person out of numerous others who also didn't finish ** rides that is told, "Nope, too bad. You messed up." based on what I really feel is a personal problem with me, is not only not my fault, but also kind of messed up. **I recently started driving for Lyft through their Express rental program. I was sick last week and did not meet the ** ride requirement (I only missed it by *.) The representative for Lyft at that particular location has some issue with me, as she has given off a catty vibe since the first time I went in there to pick up the vehicle. She told me Lyft is "very strict" about their ** ride agreement with Hertz, and I would not be able to drive anymore. She then proceeded to give two men after me a "pass" on the same thing. I've really enjoyed driving for Lyft, and this situation feels like one that would be rectified if there were actually a phone number for corporate. Or anyone.
The decision is made by one person: whoever the Lyft representative at that particular location is. Customer support*corporate*"HQ" (as customer support referred to their department via email) does not get involved in the decisions made by this one individual.
Well, in the grand scheme of things, letting one catty, petty girl be the end all, be all in decision making is probably not a great strategy. I'd be happy with simply getting another chance to participate in the rental program. I feel pretty confident that most people would not appreciate being driven by someone as sick as I was.
New to the driving side. Been using Lyft (have always preferred them over Uber) as a rider since it first started. I legitimately like(d?) the company, and was excited about the Express Drive program. I referred numerous people in the short weeks (less than three) I drove for them.
Text the representative directly to try nicely accepting responsibility for falling short of **, and asked her to consider the possibility of letting me continue. Her response was cold and dismissive, and ultimately, a no.
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