I am writing to you with concern of an employee of yours. Jake Herron is one of your dr...

GetHuman-kyleheck's customer service issue with Lyft from May 2018

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The issue in GetHuman-kyleheck's own words
I am writing to you with concern of an employee of yours. Jake Herron is one of your drivers in Akron, Ohio and he is a danger to everyone that gets in his car. Over the past few months I have caught Jake Herron stalking my girlfriend outside her apartment and we have photo evidence of it. The car he uses to stalk her in is the same vehicle he is registered to use for his lyft rides. I have contacted him several times about this behavior and he has not stopped. We have resorted to getting the police involved. In addition to this behavior against my girlfriend He has also been posting photos on his Instagram account story of female passengers from his lyft rides without their knowledge or permission SEVERAL times, often at nighttime. I have witnessed several Snapchat stories of his where he is sitting*sleeping in his car outside of passengers houses after driving them and staying there for hours on end. He has made degrading comments about females several times to myself and my girlfriend which is very concerning regarding his current job with your company and being in close quarters with many female customers often at night and taking them to their homes. I hope you take this information seriously and consider terminating his ability to give lyft rides. He has made my girlfriend feel very uncomfortable and I can only imagine how female passengers would feel if they knew this information about him. He is not safe for females to be around especially in his car, at night time while going to their place of residence. While I understand you guys perform background checks before anyone is able to drive with your company, things like this go undetected and unreported correctly. I am very concerned and my girlfriend has expressed concerns after being stalked and harassed by him for anyone (especially female clients) who gets in his car and I hope you will do something about this situation. Feel free to reach out to me at my cell phone at: ***-***-****. *Thank you, *Kyle
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Lyft

Customer service issue
Reported by GetHuman-kyleheck
May 31st, 2018 - 2y ago
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Seen by 7 customers so far
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GetHuman-kyleheck started working on this issue
May 31st, 2018 9:25pm