I am writing to you with concern of an employee of yours. Jake Herron is one of your dr...

GetHuman-kyleheck's customer service issue with Lyft from May 2018

327 similar
0 following
Help with my Lyft issue
First: share to improve GetHuman-kyleheck's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-kyleheck got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-kyleheck may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman-kyleheck's own words
I am writing to you with concern of an employee of yours. Jake Herron is one of your drivers in Akron, Ohio and he is a danger to everyone that gets in his car. Over the past few months I have caught Jake Herron stalking my girlfriend outside her apartment and we have photo evidence of it. The car he uses to stalk her in is the same vehicle he is registered to use for his lyft rides. I have contacted him several times about this behavior and he has not stopped. We have resorted to getting the police involved. In addition to this behavior against my girlfriend He has also been posting photos on his Instagram account story of female passengers from his lyft rides without their knowledge or permission SEVERAL times, often at nighttime. I have witnessed several Snapchat stories of his where he is sitting*sleeping in his car outside of passengers houses after driving them and staying there for hours on end. He has made degrading comments about females several times to myself and my girlfriend which is very concerning regarding his current job with your company and being in close quarters with many female customers often at night and taking them to their homes. I hope you take this information seriously and consider terminating his ability to give lyft rides. He has made my girlfriend feel very uncomfortable and I can only imagine how female passengers would feel if they knew this information about him. He is not safe for females to be around especially in his car, at night time while going to their place of residence. While I understand you guys perform background checks before anyone is able to drive with your company, things like this go undetected and unreported correctly. I am very concerned and my girlfriend has expressed concerns after being stalked and harassed by him for anyone (especially female clients) who gets in his car and I hope you will do something about this situation. Feel free to reach out to me at my cell phone at: ***-***-****. *Thank you, *Kyle
GetHuman-kyleheck did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman-kyleheck fixed the problem
We are waiting for GetHuman-kyleheck to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kyleheck fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kyleheck
May 31st, 2018 - 2y ago
I have an issue with Lyft too
Not resolved
Seen by 7 customers so far
Similar issue to 327 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kyleheck started working on this issue
May 31st, 2018 9:25pm