Lyft assures us that we will see our fare before booking. Tey quoted me a fare which I...

GetHuman-kimfrut's customer service issue with Lyft from May 2018

Help with my Lyft issue
The issue in GetHuman-kimfrut's own words
Lyft assures us that we will see our fare before booking. Tey quoted me a fare which I agreed to when I booked the ride and the driver choose a much longer route. Then LYFT took an additional $* ( including FEE!) out of my Paypal which I did not agree to. It is not fare that the driver takes longer routes in order to get paid more and not have to go back into the waiting queue and the passenger is stuck paying for it. I would like a full refund of the additional charge, including the fee, * SEE INVOICE*Thanks for riding with Richard!*May **, **** at **:** AM** *Ride Details*Since your ride exceeded the initial fare calculation, your final fare reflects actual time and distance*Learn more*Base fare*$*.*****m **s*$*.*****.** mi*$**.***Service fee*$*.***MEM Airport - Airport Fee*$*.*** * PayPal account*$**.**
GetHuman-kimfrut did not yet indicate what Lyft should do to make this right.
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How GetHuman-kimfrut fixed the problem
Contact customer support. They refunded the overage withing a few hours.
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Lyft

Customer service issue
Reported by GetHuman-kimfrut
May 21st, 2018 - 6 mons ago
I have an issue with Lyft too
Fixed
GetHuman-kimfrut shared how to fix
Seen by 8 customers so far
Similar issue to 509 others
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Timeline
GetHuman-kimfrut started working on this issue
May 21st 3:09pm
GetHuman-kimfrut confirmed the issue is fixed. Hooray!
May 21st 9:36pm
GetHuman-kimfrut confirmed the issue is fixed. Hooray!
May 24th 4:17pm