I called a Lyft line from my home around *pm today, May **. I came outside with ** seco...

GetHuman-ejuliap's customer service issue with Lyft from May 2018

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The issue in GetHuman-ejuliap's own words
I called a Lyft line from my home around *pm today, May **. I came outside with ** seconds to spare and could not find the car. It looked as though it was located half way up the hill of my street, even though I put in my exact address and have called Lyft at this location several times in the past with no issues. My ride was canceled just as I was calling the driver to check where he was located. The car that appeared to be his up my street drove away. I then had to call a regular Lyft so I wouldn’t be late to where I was headed. I believe I was charged for the Lyft line being canceled and I don’t believe I should have been due to the circumstances and the fact that I was outside and calling my driver within the departure time. I am requesting a refund if I was indeed charged.
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Customer service issue
Reported by GetHuman-ejuliap
May 18th, 2018 - 10 mons ago
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Seen by 3 customers so far
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GetHuman-ejuliap started working on this issue
May 18th, 2018 1:25am