I picked up * passengers tonight, May **th, in a sharing ride! In Miami Beach! Her name...

GetHuman-mmls's customer service issue with Lyft from May 2018

Help with my Lyft issue
The issue in GetHuman-mmls's own words
I picked up * passengers tonight, May **th, in a sharing ride! In Miami Beach! Her name was Bria then I picked up Joe and I dropped him off first. When I was going to request the route to leave Bria the system was frozen and the app goes down (may be because of the rain). I asked her to please make the request again in the system like a new ride but with the same address but she refused to do it, due she had been charged for that ride. I said that I couldn’t make the ride if I didn’t have the information in my app, she was very upset about it and she showed to me the charge made it for $** in her Lyft app. I understood her position since was an app issue and I made the ride to her. Because she said he would not get off the car until I took her to her destination. I tried to call an emergency support in the moment and no one answers! So, what am I supposed to do? I hope that you can help me with this situation and pay for my ride please! *Waiting for your comments!**Best regards.
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Lyft

Customer service issue
Reported by GetHuman-mmls
May 16th, 2018 - 10 mons ago
I have an issue with Lyft too
Not resolved
Seen by 7 customers so far
Similar issue to 35 others
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GetHuman-mmls started working on this issue
May 16th, 2018 3:40am
GetHuman-mmls indicated the issue is not fixed yet.
May 16th, 2018 1:22pm
GetHuman-mmls indicated the issue is not fixed yet.
May 16th, 2018 5:42pm
GetHuman-mmls indicated the issue is not fixed yet.
May 16th, 2018 5:43pm