I was not able to be time specific eith a pick up the app wouldn't allow me. As a resul...

GetHuman673467's customer service issue with Lyft from May 2018

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The issue in GetHuman673467's own words
I was not able to be time specific eith a pick up the app wouldn't allow me. As a result I tried contacting the driver to let him know and he did not respond to me at all. I called and text him but he cancelled while my son was in line AT SCHOOL waiting for the driver TO pull up but instead he drove off and I have to pay a cancelation fee, how is that? Ive had problems like this before but didnt complain .This time is different as they left my SON AT SCHOOL IN THE RAIN, and he had to wait an additional ** minutes to be picked up because his ride was changed * more times by the divers. I scheduled it to AVOID this sort of incident from happening and to no avail. You prompt response would be greatly appreciated this should not have happened at all and hopefully you can resolve it immediately. Thank you in advance for you response and help with this matter. Jennifer Price
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Lyft

Customer service issue
Reported by GetHuman673467
May 10th, 2018 - a yr ago
I have an issue with Lyft too
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Seen by 8 customers so far
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Timeline
GetHuman673467 started working on this issue
May 10th, 2018 8:19pm