I can't get the wrong address off my app. So, I went to your website and typed in my d...

GetHuman-socalsue's customer service issue with Lyft from May 2018

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The issue in GetHuman-socalsue's own words
I can't get the wrong address off my app. So, I went to your website and typed in my destination and where I wanted to go. I got a quote for $**.**.*However, I got a message that my Internet connection wasn't strong enough for you to accomodate my request.*I just tried, again, since your app will not let me put in the correct address of where I am. I managed to get an estimate, which is $***.***What is going on?*I wanted to find out how much it would cost me to get a Lift on May **. There is no place to put in a date.*Do I have to wait until I get to the airport and then try to get a ride? If so, how am I supposed to know if you'll have one available and how much it will cost?*You are not helping me to get home.*You need to do better on your app and explain how a fare changes so much in a matter of hours.*I am extremely disappointed in your company.*Susan Alexander

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Lyft

Customer service issue
Reported by GetHuman-socalsue
May 9th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 406 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth

Timeline

GetHuman-socalsue started working on this issue
May 9th, 2018 9:32pm

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