Good Morning, my name is Zachary Hill-Joseph and my phone number is ***.***.****.**st i...

GetHuman-zackisnu's customer service issue with Lyft from May 2018

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The issue in GetHuman-zackisnu's own words
Good Morning, my name is Zachary Hill-Joseph and my phone number is ***.***.****.**st issue: I have both my corporate credit card as well as a personal credit card listed on my lyft account. For some reason, the Lyft app keeps switching my default card from my personal, to my corporate. I have had the issue in the past but it happened recently on April **th for the ride that I took that was $**.**. I dont mind paying it at all but it went to my corporate card and My company is demanding that I have the charge reversed and sent to my personal card.***nd Issue: When I called for a lyft that day, April **th, drivers kept cancelling on me without calling me to let me know they were having trouble finding me. They charged me for all of these cancellations.**Resolution. Would you mind waiving the cancellation charges which were not my fault, as well as take back the charge on the ride that I did actually take for $**.**, and apply it to my personal Visa credit card on file?**I have been a loyal Lyft customer for many years and very happy with the service. Please reach out to me if you need any more details about the events of that day. ***.***.****

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Lyft

Customer service issue
Reported by GetHuman-zackisnu
May 7th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 128 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth

Timeline

GetHuman-zackisnu started working on this issue
May 7th, 2018 7:29pm
GetHuman-zackisnu indicated the issue is not fixed yet.
May 7th, 2018 10:32pm
GetHuman-zackisnu indicated the issue is not fixed yet.
May 7th, 2018 10:54pm

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