I was charged when I didn't go anywhere. The driver said the address didn't pop up when...

GetHuman-latgreen's Complaint issue with Lyft from April 2018

3 views | 7717 similar | 0 following
Help with my Lyft issue
First: share to improve GetHuman-latgreen's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-latgreen's next move: find and follow the right step-by-step guide.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-latgreen will need to dig through the advice provided by Lyft, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-latgreen can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-latgreen may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman-latgreen's own words
I was charged when I didn't go anywhere. The driver said the address didn't pop up when I know I entered the address in the app. I want my money back. This is unfair. The driver pulld up at the wrong address. We had to walk to his car and when we got in he said he didn't have the address. All while he is slow rolling down the block to the other end of my parking lot. He kept repeating he didn't know where to go so he was gonna cancel so we got out the car. Then Lyft had the audacity to email me and say you are charging me a lower fee because I guess since he put us out after acting like he didn't have the address. I use Lyft everyday multiple times a day but I will not use it again unless u reverse this charge. I used to think u all had good service but not anymore. And I will gladly tell everyone I know

GetHuman-latgreen did not yet indicate what Lyft should do to make this right.

How GetHuman-latgreen fixed the problem

We are waiting for GetHuman-latgreen to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-latgreen fixes it.
This email address isn't valid

Lyft

Complaint issue
Reported by GetHuman-latgreen
Apr 27th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7717 others
0 customers following this

Timeline

GetHuman-latgreen started working on this issue
Apr 27th, 2018 8:57pm