Dear Sir*Madam,*I was travelling with Lufthansa and when i reached the final destinatio...

GetHuman3458663's customer service issue with Lufthansa from August 2019

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The issue in GetHuman3458663's own words
Dear Sir*Madam,*I was travelling with Lufthansa and when i reached the final destination I was informed that my baggage didn't arrive . It was really stressful and inconvenient. I had to cancell my earlier appointments because I was told to wait at home for a courier. I also strongly needed to visit my PH because my medicines were in the registered baggage. I didn't take my pills that evening and the next morning , what is really harmful for my health.* Finally when the baggage arrived very late ( * p.m ) I nocited that the suitace's wheels were totally ruined. I would like to add that the suitase was new. I feel stressed and disappointed with that case. *It was my first journey with Lufthansa and this experience wasn't good although my friends recommended me the airlines.* I hope that I will get the refund for the destroyed suitcase, the delight with the delivery and the stress and fears connected with the whole situation

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Customer service issue
Reported by GetHuman3458663
Aug 22nd, 2019 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 5859 others
0 customers following this


GetHuman3458663 started working on this issue
Aug 22nd, 2019 8:44am
GetHuman3458663 indicated the issue is not fixed yet.
Aug 25th, 2019 7:54am