Hello,*I have booked * flights for my parents with Lufthansa from Bucharest to Toronto...
GetHuman-darinkak's customer service issue with Lufthansa from December 2018
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The issue in GetHuman-darinkak's own words
Hello,*I have booked * flights for my parents with Lufthansa from Bucharest to Toronto on Dec **, **** and back on April **, **** light economic. I have bought * baggage bags for each of the passengers from Toronto to Bucharest together with the flight. Now I wanted to buy * baggage bags on the flight from Bucharest to Toronto , one for each passenger again. The customer service representative Cara ask me to buy them from Air Canada. I have asked her who is operating the flight from Bucharest to Frankfurt and she says Lufthansa, but I have to buy the baggage from Air Canada. I have nothing to do with Air Canada. I bought the tickets from Lufthansa , not from Air Canada. I asked Cara to speak with her supervisor and she in a rude manner says "NO". I didn't see any high quality customer service how you say on your web page. Cara was unhelpful and rude.*My parents are ** and ** years old and they don't speak Romanian, English or German. What happens, if I buy the baggage from Air Canada and Lufthansa representative in Bucharest ask them to pay one more time?**Please answer my questions !**Regards,**Darinka Kalcheva**Booking code RU*T*N
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