Lufthansa Customer Service Issues

RE: Complaint Regarding Flight Cancellation I am writing to express my disappointment with the sudden cancellation of my return flight from Tehran, Iran to San Jose, CA. Upon my departure, I was informed at IKA airport by Lufthansa that my original flight was cancelled, leaving me in a stressful situation. I had to persistently request an alternative flight due to an important event in San Jose on 11/8/18. After much delay and confusion, I was rerouted from FRA to London-Heathrow and then to SJ without a proper itinerary from Lufthansa. This led to a hectic journey with multiple security checks and a tight connection in London. Additionally, upon arrival in SJ, my luggage was missing, causing further inconvenience. This entire experience was distressing and impacted my well-being. I have tried to address these issues with Lufthansa customer service but was directed to complete an online form, adding to my frustration. I believe a refund is appropriate compensation for the physical and emotional toll this journey took on me. I hope for a prompt resolution to this matter. Thank you, Sirous Maali

Subject: Formal Complaint Regarding Recent Flight Experience with Lufthansa Airlines Good evening, I am writing to address the aforementioned reference number. I wish to express my formal complaint regarding the delay of our initial flight and the conduct of both ground staff and the flight crew. During the journey with my three children, we experienced significant stress and anxiety due to the lack of communication about the delay, which had a lasting impact, especially on one child who regularly struggles with anxiety. This delay prevented us from visiting family in Germany during our transit, causing inconvenience to our awaiting relatives. It was disappointing to learn that the delay was caused by an "air show," which in my opinion, did not justify inconveniencing a plane full of passengers, including families with children. Throughout the delay at the airport, which lasted four hours from check-in, we were not provided with any information, food, or vouchers, despite our lack of funds or cards. Subsequently, once on the flight, there was confusion about our assigned seating as a family, resulting in my children seated separately from us next to strangers. This situation was compounded by the indifferent attitude of the flight crew, who seemed disinterested in addressing the issue. Adding to our ordeal, our baggage was also delayed, depriving my daughter of essential medication overnight. This only heightened the stress and anxiety we were already experiencing. The overall flight experience with Lufthansa Airlines was far from pleasant, and given the lingering anxiety and distress my children are still enduring, I believe we are entitled to compensation. In total, there were five individuals in our party: Zahida Patel Yasira Patel Amana Patel Danyaal Patel Zain Patel Should you need to discuss this matter further, you can reach me at [redacted]0. Thank you for your attention to this matter. If this issue is not resolved to a satisfactory standard, regrettably, I will have no option but to escalate it further. Sincerely, Zahida Patel

I flew Lufthansa on October 23, with a connecting flight from Frankfurt to Krakow. Unfortunately, my luggage was lost and did not make it to Krakow with me. The lost luggage was located in Florence, but Lufthansa was unable to deliver it to Krakow, causing inconvenience during my business trip to Hamburg. Despite reporting the lost luggage and staying at Radisson in Krakow for two nights, the communication and misinformation from Lufthansa were frustrating. I incurred additional expenses buying clothing and hygiene items. I'm seeking reimbursement for the $[redacted].75 total costs, including taxi, clothing, and the inconvenience during my trip. Grigory R. Sharon, MA, USA

Dear Lufthansa Customer Service, I am reaching out for assistance in locating my relative's lost luggage. On August 15, [redacted], at 6 p.m., my cousin was supposed to travel from Birmingham airport in the United Kingdom on Lufthansa Airlines to Egypt via Munich, Germany, carrying two large bags. Regrettably, he was prevented from continuing his journey by border police. It is our belief that his luggage is still in your possession. I kindly request your help in tracking down these bags. The passenger's name is Mustafa Sugal, and he paid an additional £[redacted] for the overweight baggage fee. Should you need further details, please feel free to reach me at [redacted]3 or email me at [redacted] Best regards.

Dear Lufthansa Customer Service, I am reaching out regarding my recent flight experience on LH [redacted] from Wed Oct 31, [redacted]. As a physician returning from a meeting in the United States, I faced multiple issues due to delays. Being a frequent flyer with your airline, I had carefully planned my schedule, including a surgery in Tehran on Nov 1st at 7:00 am which I had to cancel due to the delays. The flight, originally due to arrive in Tehran by 9:00 PM on Oct 31st, experienced multiple delays totaling seven hours. Unfortunately, during this time, I did not receive adequate information or services to compensate for the delay, impacting my travel plans significantly. I have attached the necessary documents for filing a complaint and my boarding pass for your reference. Please address these concerns with your team, and I am available to provide further details if required. Sincerely, Dr. Massih Seyedmadani

Good morning. I want to share that we do not have any issues. I am reaching out to ask a question regarding our upcoming travel with your airline. Our trip is scheduled for 17.12.18 to South Africa via Frankfurt, returning on 28.12.18 via Munich. Our flight details are under Booking Ref W9NYSM for James and Julie Ollerhead. We have minor medical conditions that do not require assistance but can provide documentation. We've purchased tickets from Manchester to FRA and MUC to MAN but want to buy seats for the longer haul flights to and from SA earlier than the website suggests. The site mentions we can't do this until 23 hours before our flight. Is it possible to secure our seats in advance? Thank you for your assistance. Regards, Julie Ollerhead.

Dear Lufthansa Customer Service, I am writing to address some concerns regarding my recent flight experience on LH [redacted] on October 31, [redacted]. As a frequent flyer and a physician returning from a meeting in the United States, I had carefully planned my travel schedule. Unfortunately, due to multiple delays totaling seven hours, I had to cancel a surgery scheduled for the following morning. Upon arrival at the airport, I was issued documentation to file a formal complaint regarding the lack of services and punctuality that affected my journey. The initial departure time was scheduled for 1:40 PM with an arrival time of 9:00 PM in Tehran. However, the flight delays were communicated in intervals of two, two, and three hours respectively, resulting in a total delay of seven hours. Despite being given a 10 Euro voucher for a drink, there were no arrangements made for my dietary needs or additional resting accommodations. I have attached my boarding pass for your reference and would appreciate your assistance in addressing this matter with your team. Please do not hesitate to reach out if further details are required. Sincerely, Dr. Massih Seyedmadani

I would like to address the issues with my reservation RNN9CG. My flight LH2385 from GVA on 11/11/[redacted] was cancelled, causing me to miss my connecting flight LH412 to EWR. Lufthansa rerouted me through AMS with KLM to JFK, resulting in a later arrival in the USA. This change forced me to rent a car at New York JFK airport, incurring additional costs, and I arrived at my destination around 2am the next day. This late arrival had a significant impact on my work schedule. I also want to mention receiving a message about my seat being changed without explanation. It is frustrating to select a seat online only to have Lufthansa frequently change it randomly. I appreciate your prompt attention and feedback on this matter. Regards, Pietro SONZA REORDA.

I began my trip in San Antonio and I am currently in Chicago waiting to board my flight to Frankfurt with a connection to Barcelona. In Chicago, I was surprised that they wanted to measure my carry-on luggage, which turned out to be smaller than the standard United bin size. It would be helpful if Lufthansa could align their measurements with other airlines, especially Star Alliance partners, to avoid inconveniencing passengers. While I appreciate Lufthansa as an airline, this outdated and inconsistent policy makes it tough for both passengers and staff, leading to unnecessary delays and costs. The bins on planes are typically able to accommodate the same size luggage as United, so it seems unnecessary to have such strict rules in place.

Address: Teresa and Czeslaw Pupka [redacted] Lexington Drive, Parrish FL [redacted] Pupka, Teresa - Ticket No [redacted][redacted] Pupka, Czeslaw - Ticket No [redacted][redacted] On August 7, [redacted], we traveled from Tampa (TPA) to Frankfurt (FRA) with Lufthansa airlines, with a connecting flight to Wroclaw (WRO). Our scheduled departure to Wroclaw at 12:50 PM was canceled due to the evacuation of Terminal 1. We waited for the next available flight, which departed at 8:40 PM, flight #[redacted] operated by Lufthansa Cityline - ticket #[redacted][redacted] for Pupka, Czeslaw, and ticket #[redacted][redacted] for Pupka, Teresa. Due to the flight delay, the transportation we had arranged to Kamienna Gora had to leave, and we incurred additional costs of $[redacted] for a new ride because it was at night. Additionally, we spent $[redacted] on food at Frankfurt airport. As disabled individuals, the waiting and subsequent journey caused us significant stress and strain. We kindly request full compensation of $[redacted] from Lufthansa airlines for the extra expenses we had to bear during this trip. Sincerely, Teresa and Czeslaw Pupka

My family and I flew from Toronto to Chennai on November 16, [redacted], with my daughter-in-law and infant grandson. We are truly grateful for the exceptional care and assistance we received from the ground staff and flight attendants, despite a delay that caused us to rush for our connecting flight. Although our luggage initially did not make it onto the flight, Bhadra's team, particularly Gokul, provided outstanding personal service, ensuring our bags were promptly retrieved. Their efforts, especially in liaising with customs officials, did not go unnoticed. I will be flying again on January 16, [redacted], and am interested in joining the frequent flyer club to make future travels easier. Please provide me with the membership details. Sincerely, Mrs. V. Kalyanasundaram Mr. R. S. Kalyanasundaram

Hello, I'm Barbara T. Recently, my family and I were supposed to fly from Newark, NJ to Munich, but our flight got canceled. The representative rebooked us for a flight to London instead of Munich, but she made mistakes with the timing and connections, causing us to miss our flight to Tbilisi, Georgia. Eventually, we were redirected to Poland and then to Tbilisi. This experience was extremely challenging, and we are disappointed with the service provided. We had to miss out on our planned day in Munich, including hotel reservations and restaurant bookings due to the flight disruptions. As a result, we are seeking compensation for the inconvenience caused. We urge you to involve a manager in addressing this issue promptly. Looking forward to receiving further details via email soon to resolve this matter satisfactorily.

Hello. We purchased a travel package for a vacation in Tunisia that included Lufthansa flights. Our initial flight was scheduled for 20:15 from Berlin Tegel to Frankfurt, then to Tunis on November 18th (LH [redacted]). However, the flight from Berlin to Frankfurt was delayed, and upon arrival in Tunis, we discovered our luggage was missing. Our ticket numbers are ETKT [redacted][redacted] for Bogna Emilia Faryniarz and Tomasz Bieganski. The baggage irregularity numbers are TUNLH23672 for Bogna Emilia Faryniarz and TUNLH23670 for Tomasz Bieganski. We received an automated email saying our luggage was at Tunis airport but have not received any contact from Lufthansa regarding delivery to our hotel in Monastir. Our tour representative was unable to collect the luggage from the airport, causing stress. We would like to know why Lufthansa has not arranged delivery and if they would cover the taxi cost from Monastir to Tunis. We have been unable to reach Lufthansa in Tunis by phone. Please advise promptly on the luggage delivery.

Good morning, I am Lyes Tazairt. I purchased a BC ticket for LF [redacted] on November 20th. At the airport, I was given seat 6D, which turned out to be in economy instead of BC. I felt uncomfortable but was moved to a correct seat halfway through the flight. I hope to avoid this issue on my return to FRA on the 28th. I was disappointed with the experience. Sincerely, Lyes Tazairt.

Dear Team, I am Kaveesh Wadhwa writing regarding booking ID # QUIQ84. My 2-year-old daughter, Ravya Wadhwa, is currently undergoing treatment in India for developmental delays. The return flight to Seattle USA is scheduled for November 28th, however, Dr. Babita Jain and Dr. Aparna Ahuja from Max Hospital Gurgaon, India, have advised extending the treatment for another 2-4 weeks. Attached are the necessary documents for your reference. Our primary doctor, Dr. Neeta Jain from Swedish Pediatrics in Redmond WA, USA, concurs with continuing treatment in India for a quicker recovery with family support. I kindly request to extend our departure date by 2-4 weeks based on ticket availability. Lufthansa Customer Care has informed of a $[redacted] update fee plus fare difference, suggesting December 14th as the updated date with minimal fare difference. Due to the urgent medical necessity, I appeal to waive the $[redacted] fee and only pay the fare difference. Our trip to India was initially for vacation but transformed into a focus on our daughter's well-being and development. I trust you will prioritize our child's health and consider waiving the airline update fee. Thank you for your understanding and anticipated assistance. Kind regards, Kaveesh

Hello Team, I'm Kaveesh Wadhwa, writing about booking Id # QUIQ84. My 2-year-old daughter, Ravya Wadhwa, is currently in India receiving treatment for developmental delays. I need to extend my return flight to Seattle, USA from November 28th due to recommendations from Dr. Babita Jain and Dr. Aparna Ahuja in India, as well as our primary doctor, Dr. Neeta Jain in Redmond, WA. They all advise continuing treatment in India for another 2-4 weeks. I kindly ask to extend my departure date in consideration of these medical recommendations. Lufthansa Customer Care mentioned a $[redacted] update fee plus fare difference, suggesting December 14th as a possible update date with minimal fare difference. Given the urgent medical situation, I seek your understanding to waive the $[redacted] update fee and only charge the fare difference. Our trip to India was initially for a vacation, but it has turned into a health-focused visit. Our child's well-being is our priority, and I trust you will see the necessity of this request. Thank you for your attention. Appreciate your prompt assistance. For urgent queries, I can be reached at +91 [redacted]. Best regards, Kaveesh

Hello, I have a flight booked from Porto Seguro to Frankfurt with a layover in São Paulo scheduled for the 20th of January. I need to change my plans and depart three weeks earlier on December 26th, 27th, or 28th. My sister contacted Lufthansa on my behalf to inquire about changing the route to fly from Salvador to Frankfurt with a stop in Rio, but my preference now is to fly from Porto Seguro to São Paulo and then to Frankfurt. I am aware there is a €[redacted] fee for changing the flight. Could you confirm if it is possible to switch the route as requested? I would appreciate a reply in German if possible, but English is fine too. Thank you, Hille

My name is Mr. Okorogu Paulinus Williams. I had a ticket booking reference JTJROT for a flight on November 23, [redacted], to Lagos via Frankfurt with my son, Mr. Okorogu Chukwubuikem D. Due to a delay, we were rerouted on a direct flight with Air France. Upon arrival in Lagos, my son's important bag with all his belongings was missing. I was told it would be located and brought to Air France before our departure, but it did not arrive in Lagos with us. The tag reference numbers on the missing bag are LH [redacted]. I need assistance in locating the missing bag. Thank you.

Dear Customer Care, I contacted the Toll-Free Number yesterday regarding my upcoming travel from Houston to New Delhi on 11.28.[redacted]. I am submitting a Protection Request as it is crucial for me that Lufthansa Airlines refrains from disclosing any information to individuals impersonating me or sharing details of my itinerary. My safety is at risk as I, Ela Tiwari, am facing threats, stalking, harassment, and unwanted attention both during flights and in my daily life. The individuals causing these disruptions are influential politicians who instill immense fear in my life by carrying out threats regularly. They possess the means to harm me through false accusations or orchestrated incidents, even at airports, during flights, or anywhere in India. I feel terrorized, vulnerable, and alone. Kindly assist me in this urgent matter to ensure the safety of a woman in distress.

To Whom It May Concern, I am a frequent traveler with Lufthansa for both business and personal trips (Miles&More #[redacted]). I encountered multiple issues with my recent booking and would like to address them. Initially, I tried to book a flight online from JFK to Hamburg for $[redacted]. Due to an error, the flight was booked twice. When I called to rectify this, the representative informed me that both bookings had to be cancelled. Despite my explanation, she stated that keeping one booking was not an option. I reluctantly agreed to cancel both and attempted a new reservation. After not receiving an email confirmation and being unable to locate my reservation, I called again only to be advised to make bookings from a computer instead of my phone. This caused frustration, but eventually, the reservation was made over the phone for $[redacted]. Unfortunately, I couldn't use my Miles and More credit card due to the previous double charge. As a result, I used a different card. Additionally, I realized my account had no points despite my last flight being in business class. I also had to pay an extra $[redacted] for seat reservation using a different payment method. I am hopeful that these issues can be resolved, and I am requesting compensation for the increased flight cost caused by the initial booking cancellation. Best Regards, Melanie B. [redacted] Howard Beach, NY [redacted]