Refund of an expensive ticket

GetHuman849355's customer service issue with Lufthansa from July 2018

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The issue in GetHuman849355's own words
Cancel the reservation and get a refund. ... Hi,**I have a reservation (ticket no. ***-**********) from MAD to SFO departing on *nd August and returning on **th August. I can no longer take this trip. I understand that this is a non-refundable ticket, but I cannot afford to lose over €*,***. I am becoming very stressed about this because of the amount of money in question. I would greatly appreciate it if, on this occasion, you could cancel and refund the cost of the ticket as a gesture of goodwill. I have flown with Lufthansa before and have never cancelled or no-showed.**Thank you for your understanding.**Best wishes,**MH
How much money is involved.
A want the ticket to be cancelled and refunded.
I have flown with Lufthansa before and have never cancelled or no-showed.
I have tried contacting the agency where I bought the ticket, TravelGenio, to no avail.
I have an issue with Lufthansa too
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How Do I Report Lost or Delayed Luggage to Lufthansa?How Can I Change My Itinerary with Lufthansa?How Do I Make a Booking with Lufthansa?How Do I Get a Refund from Lufthansa?How do I make a special request for my flight with Lufthansa?
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Lufthansa

Lufthansa
Customer service issue
Reported by GetHuman849355
Jul 4th, 2018 - 5 years ago
I have an issue with Lufthansa too
Fixed
Seen by 17 customers so far
Similar issue to 435 others
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Items needed
Name on ticket
Booking reference
Billing address
Email address
Phone number

Timeline

GetHuman849355 started working on this issue
Jul 4th, 2018 4:57pm
GetHuman849355 indicated the issue is not fixed yet.
Jul 4th, 2018 5:58pm
GetHuman849355 indicated the issue is not fixed yet.
Jul 11th, 2018 9:30am
GetHuman849355 indicated the issue is not fixed yet.
Jul 11th, 2018 9:31am