Cancel the reservation and get a refund. ... Hi,**I have a reservation (ticket no. ***-**********) from MAD to SFO departing on *nd August and returning on **th August. I can no longer take this trip. I understand that this is a non-refundable ticket, but I cannot afford to lose over €*,***. I am becoming very stressed about this because of the amount of money in question. I would greatly appreciate it if, on this occasion, you could cancel and refund the cost of the ticket as a gesture of goodwill. I have flown with Lufthansa before and have never cancelled or no-showed.**Thank you for your understanding.**Best wishes,**MH
How much money is involved.
A want the ticket to be cancelled and refunded.
I have flown with Lufthansa before and have never cancelled or no-showed.
I have tried contacting the agency where I bought the ticket, TravelGenio, to no avail.