Sunday ********Ordered blinds from Lowes (Kristen)***Installer would call in **-** hou...

GetHuman2928393's Delivery/Installation Problem issue with Lowe's from May 2019

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The issue in GetHuman2928393's own words
Sunday ********Ordered blinds from Lowes (Kristen)***Installer would call in **-** hours for appt to measure windows***Called Kristen back because he didn’t call**Thursday ****.*Window Shop measured for blinds***My order stated I wanted inside mount and I told installer this**Sunday *** - *Went to store to review order and buy blinds*Salesperson in blinds (Steve) was not familiar enough with the system to bring up my order to review it or send the order to the front for payment. Manager was called to help. Cashier in front of store lost our order on the computer when she tried to give us a **-**% discount that she and * managers thought we were entitled to. It was discovered that the discount was just for flooring not blinds. We were told we had to come back the next day since they needed the experienced blinds salespeople (Kristen or Rob) to find my order. The manager (Matt?) gave us **% off for the hassle**Monday *** *Went back to store to buy blinds. Rob in blinds was able to review the order with me. There were a few changes that needed to be made and we bought the blinds***Friday *****Installer came back to install blinds. They were not measured for inside mount. I went back to store and manager (Tim) told me someone would call within **-** hours (* business days)***Kristen called and said installers would call within **-** hours . No one called**Tuesday **** *I called store and talked to manager (Tim). He put me though to CPO (Erika). I explained the problem and sent her pictures. She said WindowShop would be calling me within **-** hours. They did not call**Thursday **** – Late afternoon, I called the store. Manager (Tim) gave me CPO *. CPO (Patricia). called Windowshop and left a message. She told me they would call the next day. She also told me that in the notes, the installer said it was not an installation problem and the blinds could not be installed inside mount. **Friday **** *WindowShop didn’t call. I called CPO back. Angela told me to contact the store**Sunday ****. *I went to store to see Kristen. She gave me a new installer free of charge. She told me Mark would call within **-** hours***Tuesday ****Installer didn’t call. After trying to get through to blinds or a manager * times during the day, I finally got a manager who got Kristen for me. She had called the installer and he would call me the following day. He called to make an appt * days later**Tuesday *** – The installer (Mark), agreed that the blinds were too far out from the windows and the sun was able to come in. He said they could be mounted on the inside. He said he would send measurements in tonight. **** Thursday ****. Went to store to check on measurements being sent. I talked to store manager, Shawn (Sean). He agreed that I would get the current blinds taken down, the new blinds put up and a **% discount. I went to blinds department. They didn’t have measurements yet. They didn’t have them yet. Rob told me they will call me when they come in. He thought they might have gone to CPO **Sunday **** – CPO called me to find out if my order was complete and I was satisfied. I explained the ongoing situation. The installer, M & S Installations Inc., sends the measurements straight to the store. **Monday **** – Went to store to see if remeasurements were entered. Mark was my salesperson. The remeasurements were not in the computer. CPO had the remeasurements assigned to Windowshop. When I scheduled the remeasurement with Kristen, I asked for a new company since Windowshop had measured incorrectly already. Kristen gave me M & S Installers. He had been unable to enter the measurements because he was not on my order. Mark talked to the installer while I was there. He assured me the measurements would be in the store by fax or entered into the computer by tomorrow. Mark told me come back tomorrow to order the new blinds. I stopped at the service desk and talked to another manager, Jo’Ette. I expressed my frustration and asked for an email address to send this list of issues to corporate. I also asked for a larger discount. She was very sympathetic and suggested we don’t send this list until I am satisfied with my blinds. That way, the list of things that went wrong will be one issue. She said that she would be in store at *:** and if I am able to buy the replacement blinds, we can deal with what I have been charged for the original blinds then and how much the new blinds will cost. **Tuesday **** – I tried to call the store * different times to explain to Jo’Ette that I couldn’t get there, but no one answered the phone in customer service**Thursday **** – Went to store. Mark in blinds had a copy of my new measurements. Between him, Kristen (also in blinds ) and their manager Matt, my original purchase of blinds on my Lowes charge was refunded and I bought new blinds with an additional discount of **% because of my many problems. **Wednesday **** – Went to store. Kristen called Levelor. They told her the * square blinds are done. They’re having a problem with the angled ones and need the template faxed again. Kristen faxed it and told me “they’ve been running about * wks. I told her I would email her in * weeks when (not if) they don’t arrive. I talked to Tom (Assistant manager) and asked for another **% off. He will speak to Kristen and Matt (manager of the department and will call me.

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Delivery/Installation Problem issue
Reported by GetHuman2928393
May 15th, 2019 - 2 years ago
Not resolved
Seen by 42 customers so far
Similar issue to 685 others
0 customers following this


GetHuman2928393 started working on this issue
May 15th, 2019 5:39pm
GetHuman2928393 indicated the issue is not fixed yet.
May 16th, 2019 10:49am

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