Our washing machine went out today, March **, ****. I have a * year old and a * month o...
GetHuman2457771's customer service issue with Lowe's from March 2019
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The issue in GetHuman2457771's own words
Our washing machine went out today, March **, ****. I have a * year old and a * month old and can not go without my washing machine. I immediately got on the Lowe’s website and found the new washing machine I wanted. Bryant, AR is our closest location. The website said it was in stock and available for pick up. I even called the store and a woman verified for me that there was * available. My husband drove from Arkadelphia, AR where he works to the Bryant, AR store only to be informed that there were in fact, none in stock. The man assisting him (who was very professional and helpful) called the West Little Rock store and said they had it in stock. My husband heard him on the phone with the other store and apparently the other store was giving him a hard time about “it not being easy to pull.” Not sure what that means. My husband is currently on his way to the West Little Rock store where I REALLY hope they actually have it in stock and we were not misinformed yet again. Then he has to travel back to Sheridan, AR where we live. The misinformation given by the website AND the employee I talked to on the phone had made this whole ordeal much more worse than it already was. I hope that there is something that can be done about this, but we will more than likely be taking our business elsewhere next time. Thank you, have a nice day.
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