Lowe's Customer Service Issues

I recently purchased a Craftsman tape measure and noticed that the item number on the receipt was missing a zero at the end. When I tried to return it for a refund, I was informed that without the complete item number, I could only receive store credit instead of a cash refund. The store initially told me they didn't carry the item until I showed them physically. The receipt was from your cash register, and the rest of the details match.

I am seeking assistance regarding a defective flooring product purchased and installed by Lowe's as part of a project they managed. The claim encompasses the entire project, including the product, installation, and contractor involvement. Lowe’s, acting as the general contractor, oversaw all phases of the flooring project and is listed as the responsible party in the project documents. The product, Swif-Lock, was sold multiple times post-project completion. Lowe’s acquired the product in 03/[redacted], and it took over six weeks for Customer Service to contact me. They were using an outdated phone number; my current number is [redacted]. Despite assurance from three different managers, I am yet to hear from the Installation manager for an inspection. Furthermore, I did not receive a Disclaimer/Limitation of Liability from Lowe’s. If additional details are required, please reach out to me, otherwise, I will pursue compensation for the damages incurred.

Hello, I recently purchased a Whirlpool dishwasher from Lowes in Mooresville, Indiana. The appliances were expensive, so it took us some time to save up for this new addition to our home. When the dishwasher was delivered, the delivery person was friendly, but we only opened the box days later during our home remodel to find it missing a power cord. We had to buy one and faced unnecessary attitude at the store because we were unaware of extra requirements. The dishwasher also had two dents, although we couldn't confirm they were there upon delivery. During installation, we discovered the handle had to be removed due to packaging, which resulted in a scratch, despite the dishwasher being advertised as "SCRATCH RESISTANT." This has been disappointing, especially with the poor customer service encountered at our local Lowes. We have been loyal customers but may choose Menards for our future purchases. Thank you for your attention to this matter. - A. H.

I recently received a Kobalt [redacted]-piece mixed socket tool set as a gift but already have similar tools. When I tried to return it without a receipt, the store manager couldn't process the return due to system restrictions. My brother purchased it for $[redacted], but the receipt was discarded. I called [redacted] and left a message, seeking assistance. I'm hoping to receive store credit for the item if possible. Thank you for your help. Bob

Good evening, I appreciate your attention to my concerns. My family and I have been loyal customers of Lowe's for a long time. My father's construction business has spent around $32,[redacted] on materials this year alone. Recently, we started building my home, and I visit your Danbury, Connecticut store frequently for supplies, spending over $[redacted] each visit. I recently bought a stainless steel fridge and other items totaling $[redacted], bringing my total purchases to over $20,[redacted] in the last 4 months. I still plan to buy sheetrock, lumber, and insulation in bulk. On a recent visit, I selected 25 pieces of lumber, carefully inspecting them. However, I noticed black spots on them at home, indicating mold. This situation has caused me concern, and I hope to address it to prevent any further issues. I look forward to your response. Sincerely, Jordan M.

I purchased a Work Force drill with battery #[redacted] almost two years ago. I used it once, and it remains in new condition. Upon trying to use it recently, I discovered the battery was depleted due to lack of power. Lowes has discontinued the Task Force line and did not offer any in-store credit to help me replace the battery or drill. The only information available online leads back to Lowes with no details on the manufacturer. Attempting to rebuild the #[redacted] battery, as suggested by Lowes, would cost over $[redacted]. I am disappointed by Lowes' lack of support given my loyalty and extensive purchases over the years. I believe some form of credit to assist in purchasing a replacement drill is warranted. Sincerely, R. Slovek Everett, WA.

February 27, [redacted] Mr. Joseph McFarland Executive Vice President Stores Lowe’s [redacted] Lowe’s Blvd Mooresville, North Carolina [redacted] Dear Mr. Farland, I wanted to share my recent experience with Lowe’s Harrisburg, PA (Store [redacted]) regarding the blinds I purchased with my girlfriend. Initially, we were impressed with the service and installation until a damaged blind was discovered on January 11, [redacted]. After some miscommunication between the store and the installer, a replacement blind was eventually ordered and installed. However, scheduling another installation on February 21, [redacted], has proven difficult as we have not received any follow-up. I have tried contacting Customer Care without success, and despite attempts to reach out to the District Manager Clint Wimer, there has been no response. I urge you or a member of your team to review my case with Customer Care and address the lack of follow-up and customer care I have experienced. This has led to a disappointing customer experience compared to my positive encounter with Home Depot's customer service. Thank you for your attention to this matter. Sincerely, Norman Karlock [redacted] Katie Ways Mechanicsburg, PA [redacted] [redacted] Cc/Candace Sluder Executive Customer Relations Case Manager Clint Wimer, District Manager

My name is Mike Barrett, and you can reach me at 1 [redacted]. I contacted your corporate office three days ago to file a complaint about the Goose Creek SC store's garden center. I was promised a return call within 24 hours, but it never came. I expressed my doubts to the woman I spoke with that a call would be made. Unfortunately, as expected, I did not hear back. I received only one missed call without a voicemail. Due to numerous marketing calls, I didn't return it assuming it would be professional to leave a voicemail. Disappointed once again. Regards, Chief Mike Barrett USN

Today, on March 11, [redacted], our washing machine broke down. With a 4-year-old and a 6-month-old, I urgently needed a replacement. After finding a suitable washing machine on the Lowe’s website, I discovered it was supposedly in stock at the Bryant, AR store. Despite confirmation from a woman over the phone that there were 6 available, my husband, traveling from Arkadelphia, AR, found none upon arrival. After some assistance from a professional staff member who located the item in stock at the West Little Rock store, my husband is en route there. The mix-up between the website information, phone confirmation, and actual stock availability has caused unnecessary stress. We do hope the West Little Rock store has the washing machine in stock to avoid further disappointment. We appreciate any efforts to address this issue, but may consider alternative options for future purchases. Thank you for your attention to this matter.

I would like to share my experience with Lowes in Sinking Spring. I had special ordered a fridge, which arrived with a dent on the side in January [redacted]. They had already taken my old fridge, complicating the situation. In March [redacted], I special ordered carpet and picked it up on March 12th. However, upon inspection at the front desk, a large hole was found in the carpet. I had not been notified of this issue upon receipt, causing inconvenience as I had someone waiting to install it. After contacting the employee from the flooring department, I was promised a manager callback, but it never happened. The lack of communication and service quality at Lowes has disappointed me. I am considering taking my business to Home Depot due to this experience.

I recently ordered an electric stove top replacement from Lowe's, which was incorrect upon arrival. After returning it and making another purchase, I was given varying delivery dates that were repeatedly pushed back due to backorders. My main issue is with Lowe's customer service, as promised callbacks were not made and I struggled to find a contact number for corporate assistance. It seems like the focus should be on customer satisfaction rather than solely catering to suppliers.

On February 28th, I placed an order for over $[redacted] worth of paneling. When it was delivered a few days later, I received the wrong merchandise. I refused the delivery and was refunded on March 6th. After that, I reordered a different paneling on March 7th for over $[redacted]. However, I had to wait four days to receive a phone call informing me that the merchandise I ordered from the Beaumont store was out of stock. Even though I ordered it online indicating it was in stock at that store, they couldn't find any. When I contacted the store, I was told they would call me back, which they did only to say the person who promised to refund my money was no longer there. I was advised to call back the next day. This situation is incredibly inconvenient and frustrating. I just want my order, even if it comes from a different store. I am disappointed with the misleading information on the website and the lack of follow-through on the orders and refunds.

On February 25, we placed an order for Denver cabinets and countertops. Most of our order arrived on March 7, but the sink base cabinet arrived damaged and needed to be reordered due to a broken back and missing chunk on the side. We are also missing a significant piece of our countertop, which was explained to us as being on back order. Despite assurances of a follow-up call, we have not received any updates on the status of our missing items. This has left us unable to use water in our kitchen since the sink cannot be installed without the base or countertop. Additionally, our order (Invoice [redacted]) is mistakenly registered under the name Matthew Leasure instead of Michael Zekir, though we were informed that the system would only recognize the phone number associated with the order. We would greatly appreciate any assistance in resolving these issues promptly. Thank you. Sincerely, Mike & Judy Z.

I bought an electric range from your West Philadelphia PA store on 3/7/[redacted]. I waited for about an hour and a half in the appliance section before being helped by a sales associate who was paged multiple times but never responded. The range was delivered on 3/11, but the delivery person said it was damaged and needed to be returned. I've been waiting since then for a replacement, with a possible delivery date of 3/18. I don't think I should have to wait until 3/19. You can find my purchase using my phone number [redacted] in your system. I also believe I should be offered a discount for the inconvenience.

I visited Lowe’s on Gulf to Bay in Clearwater today to shop for new appliances for my house. I was surprised by the lack of attention from the three salespeople in the appliance section. Despite asking questions, I received minimal information. When inquiring about the size of an appliance, I was simply directed to look it up online. I had planned to make a $[redacted] purchase this morning but was disappointed by the lack of motivation from the employees. I left without buying anything, even though I had other items to purchase besides the appliances. While I like Lowe’s, I was extremely let down by the customer service at the Gulf to Bay Clearwater, Florida branch. I value companies that put effort into serving their customers. -Sincerely, D. Hambright

In August [redacted], I had new flooring installed in my living room, kitchen, bathroom, and hallway, spending thousands of dollars. Unfortunately, the experience turned into a nightmare with the contractors from Lowe’s. They initially refused the flooring I selected, claimed extra costs for leveling the floors, and kept finding new ways to charge me. After much back and forth, the store manager and a different contractor were involved, and the installation went ahead. Now, a year and a half later, without warranty coverage, the poorly done work is evident as floorboards are separating. It seems evident that the installation was not done correctly, and I'm left figuring out how to fix the issue. As a single mom with three kids, the money spent is significant to me, and I am deeply disappointed in Lowe’s for working with such unsatisfactory contractors. I would not recommend getting flooring from Lowe’s due to this experience.

We spent a lot of time searching for flooring and ultimately decided on Lowe’s. After considering our options, we found a Mohawk luxury Vinyl flooring that we loved. We visited the store several times before requesting an estimate. We then decided to order approximately 1,[redacted] sq. ft. of the flooring. The service at the store was excellent and we encountered no issues with the staff. However, we were surprised when we were told that the flooring would take around five weeks to arrive, only to later find out it was discontinued. We had already painted our walls to match the flooring we chose, which was displayed with a promise of seven days delivery in store. The product in question is the Parkfield Oak luxury vinyl tile by Mohawk. We even opened a Lowe’s credit card for this purchase. We are looking for some feedback regarding this situation.

Approximately three weeks ago, I began searching for Diebond/E panels at the Westminster, MD store. Upon inquiring, I was informed that they no longer stocked the material. Unfortunately, no alternative recommendations were provided. After speaking with employees, including two women communicating with a man in-store, I reached out to Lowes on 03/24/[redacted] in Westminster. The staff there mentioned having other customers and promised to contact me later, but I never received a return call. A similar situation occurred when I called the Hanover Lowes, where I was also told they had other customers and would follow up, but they didn't. Despite some online assistance received, I have yet to obtain the correct part number or purchase information for the 1/4" thick aluminum panels I need. I phoned Owing Mills and Owings Mills, facing various challenges, including getting disconnected once. The difficulty persists as I seek assistance in acquiring two 4 x 8 aluminum sheets for a community project involving a barn quilt. Any guidance or support would be greatly appreciated.

I recently purchased flooring from Lowes store [redacted] but unfortunately, they did not order enough to cover my space, causing delays in my project. The installers left a messy construction site with dangerous nails outside my front door. They neglected to remove the trash, left caulking on the floors, grease/wax on the toilet, an exposed nail in the baseboard, and damaged flooring while moving the washer and dryer. I have been trying to reach out to Lowes for a resolution but have been met with broken promises of callbacks. Even after speaking with manager Albert, the lack of communication persists. This entire experience has been incredibly frustrating, and I am disappointed by the lack of assistance from my local store.

On 3/13/19, I placed an order for a combo washer/dryer with a promised delivery for today. Unfortunately, upon inquiring at the store after waiting all day, I discovered the unit hadn't arrived. The store staff mentioned it might be available on Tuesday without any prior notification. The delivery manager was unresponsive to my queries, leaving me frustrated. I am now relying on the assistant store manager to address this issue promptly to prevent me from seeking a similar unit elsewhere due to doubts about the next Tuesday delivery.