February **, *****Mr. Joseph McFarland*Executive Vice President Stores*Lowe’s ***** Low...

GetHuman2318958's customer service issue with Lowe's from February 2019

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The issue in GetHuman2318958's own words
February **, *****Mr. Joseph McFarland*Executive Vice President Stores*Lowe’s ***** Lowe’s Blvd*Mooresville, North Carolina *******Dear Mr. Farland:**I realize that contacting an officer of the company seems a bit excessive, however, I wanted to make sure that you had first-hand account of my recent experiences with Lowe’s Harrisburg, PA (Store ****).**My girlfriend and I purchased blinds from this location and were initially impressed with the service level and installation. They hit it out of the park. That was until, the installer, discovered a damaged blind during the installation at my home on January **, ****. **The installer stated that he would reorder a replacement and be back in touch. **On February *, ****, I initiated a call to the installer’s cellphone. I did not receive a call back and decided to contact customer care on February * to see if they could help.**Long story, short, the replacement blinds were never ordered. The store blamed the installer, the installer blamed the store. I understand miscommunication happens. I just wanted the job I paid for completed.**On February *, my girlfriend received a call from woman at the store location who ordered the replacement. Which we received about a week later.**On February **, ****, we contacted Lowe’s ***-***-**** to schedule another installation. We have not heard back from anyone since then. **To date, there has been zero contact from anyone in management, not one smidgen of customer care or follow up. I contacted the store location to speak with District Manager Clint Wimer. Manager on duty Brandy explained that she was new to the location and did not have Mr. Wimer’s number, but would leave a message to please call me.*****I respectfully invite you (or a member of your operations team) to review my contacts to Customer Care****-***-****. The telephone reference to the case is ***-***-****. According to the Installation Team customer care reps, there is no incident number.**If you permit me to suggest, this disappointing customer experience illustrates the difference between Lowe’s and Home Depot. I bought a snow blower from Home Depot. One of the tires was defective. I returned it to the store for a replacement. Before I got home, I received guest recovery call from the department and store manager apologizing for the inconvenience.**I have yet to receive any such customer care follow up from any one at Lowe’s. The difference is glaring.**Respectfully, a very disappointed customer.***Norman Karlock***** Katie Ways *Mechanicsburg, PA *********-***-******Cc*Candace Sluder*Executive Customer Relations Case Manager*Clint Weimer District manager

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Lowe's

Customer service issue
Reported by GetHuman2318958
Feb 27th, 2019 - 3 years ago
Not resolved
Seen by 134 customers so far
Similar issue to 502 others
1 customer following this

Timeline

GetHuman2318958 started working on this issue
Feb 27th, 2019 6:24pm

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