Today I purchased wall cabinets to install in my garage. * cabinet was missing hinges...

GetHuman-griffsco's customer service issue with Lowe's from December 2018

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The issue in GetHuman-griffsco's own words
Today I purchased wall cabinets to install in my garage. * cabinet was missing hinges. sent my son back to the store to get replacements. Salesman would not open up another comparable box to give him the replacements. I called and spoke to a manager named matthew who refused to give me his last name. he told me I would have to call the manufactor for replacements end of story! I called the customer care line, waited ** minutes on and off. long story short, I didn't get the replacement hinges. At this point, just a little info on myself, I am a top ** pro contractor at home depot, therefore, I spend a lot of money with that company. It seems everytime I shop at lowes Its always a problem whether its picking product up for my customers or returning something. I happen to come in contact and know a lot of people. You can bet that I will not be referring my customers or my associates to lowes in the future.

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Lowe's

Customer service issue
Reported by GetHuman-griffsco
Dec 27th, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 373 others
0 customers following this
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Timeline

GetHuman-griffsco started working on this issue
Dec 27th, 2018 12:09am
GetHuman-griffsco indicated the issue is not fixed yet.
Dec 27th, 2018 11:23am
GetHuman-griffsco indicated the issue is not fixed yet.
Dec 27th, 2018 11:40am
GetHuman-griffsco indicated the issue is not fixed yet.
Dec 27th, 2018 11:41am