We are very dissapointed with the product we purchased, Trek Expandable Residential Woo...

GetHuman1439362's customer service issue with Lowe's from October 2018

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The issue in GetHuman1439362's own words
We are very dissapointed with the product we purchased, Trek Expandable Residential Wood Playset with Swings*Item *: *******Model *: *****COM*Unit Price $*,***.** *Subtotal $*,***.****We could have chosen a cheap $******* set, but we wanted something of great quality that would last for years, so we spent much more money.**We did receive all the pieces and laid everything out ahead of time. * pieces were damaged from the start (* top pieces on the roof and one on the ladder there was a natural hole in the wood right where the ***** needs to go so the ***** keeps going out the side and not holding*). However, as we were putting the tower together we realized that the wood that we received was extremely dry. Almost every time we put a nail in, the wood would splinter, and we were not using excessive force or putting them in too far. As more and more was built we noticed more splintering of the wood in places where there are no nails and how cheap the set looked and felt. It doesn’t seem nearly as sturdy as a $*,**** set should be. Throughout the entire build, the cheap bolts were not threading correctly which made for it a very stressful process, for * very educated people. **We also cannot find any instructions for which bolts to use to attach the slide. **We are in such dismay of how cheap the set seems. This was a big financial decision for our family and now we are left with a cheap looking swing set. Please let us know what you can do to resolve our dissatisfaction. We hope to continue purchasing future items from Lowe’s.**Order ************Invoice ********Order Date ************Total Savings $**.****Subtotal $*,***.****Shipping*Delivery $*.****Total Tax $**.****Order Total $*,***.****Payment LCC ending in **** $*,***.**

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Customer service issue
Reported by GetHuman1439362
Oct 29th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 262 others
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GetHuman1439362 started working on this issue
Oct 29th, 2018 1:15pm