Lowe's Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about Lowe's customer service, archive #3. It includes a selection of 20 issue(s) reported October 18, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I purchased 70 linear feet of Foss Indoor/Outdoor carpet on 6/20/[redacted], and it has completely disintegrated already. The green pile has turned to dust, leaving only the black rubber backing. The manufacturer is Foss in NH, who guarantees the carpet for 3 years with less than 10% loss of pile. The installation cost nearly $[redacted], and I am reluctant to spend an additional $[redacted] to remove it and $[redacted] to have it reinstalled. Despite minimal foot traffic and exposure to only the South morning and midday sun, the carpet deteriorated. The indoor/outdoor carpet at my Wyoming residence has lasted for 30 years and still looks great. This clearly indicates that the product I received is defective and not suitable for sale at Lowes. I seek a full refund rather than replacing it. Thank you, John Scott Roden.
Reported by GetHuman1372024 on Thursday, October 18, 2018 9:14 PM
On 10/17/[redacted], my girlfriend and I visited our local Lowe’s store to buy a washer, dryer, and fridge for our new home scheduled for completion on 10/23/[redacted]. The staff were incredibly helpful as we spent 45 minutes selecting the items. However, upon checking, the Lowe’s employee Robert discovered that none of the items were in stock and the floor models were unavailable. This was very frustrating as the products were discounted and seemed perfect for us. As medical professionals, time is of the essence for us, and Lowe’s has now caused us inconvenience and dashed our excitement for furnishing our new home. Even though we have a Lowe’s card ready for use, the lack of available items at the promised prices has disappointed us greatly. My admiration for Lowe’s is diminishing rapidly due to this experience.
Reported by GetHuman-cody_gre on Friday, October 19, 2018 1:00 AM
We purchased carpet from the Lowe's store in Terre Haute, IN, in February [redacted]. It was installed in late March or early April [redacted]. Approximately 6-7 months later, we noticed wear patterns. After reaching out to the store in late January [redacted], we were directed to the Lowe's installation number. Over the next few months, despite multiple follow-up calls, we did not receive a response. Eventually, in April, we were advised to contact Keller and Keller and submit photos. After confirming receipt of the photos, a claim number was provided. By May, we were referred to Stainmaster and had to provide documentation, photos, and have the carpet cleaned. An independent inspection was conducted, and Stainmaster agreed to replace the carpet in August. However, Lowes initially requested a $[redacted] upgrade fee for a new carpet, but after selecting a different option, the issue was resolved without additional charges. The new carpet was installed in mid-September but had some installation issues. It was a lengthy and arduous process lasting 8 months, leading to frustration and dissatisfaction.
Reported by GetHuman-ferrmary on Monday, October 22, 2018 11:15 PM
I visited your Lowe's store in Beckley, WV on 07/25/[redacted]. I placed an order worth $[redacted] but faced delays in delivery until September 18th. Upon receiving the items, both our new refrigerator and washer were damaged, requiring reordering. Although we received the washer in October, the refrigerator is still pending. Despite contacting the store and corporate customer service multiple times, the issue remains unresolved. This lack of service is frustrating, especially as a loyal customer who has spent a significant amount with your company. I believe compensation, such as a $[redacted] Lowe's card, is appropriate for the inconvenience. I have spoken to various representatives, but no satisfactory solution has been offered. Please address this matter promptly. Thank you.
Reported by GetHuman-billb_ on Thursday, October 25, 2018 2:48 AM
We are disappointed with the Trek Expandable Residential Wood Playset with Swings we purchased. We wanted something of great quality that would last, so we spent more money than a cheaper set. However, upon assembly, we found 3 damaged pieces initially and realized the wood was very dry. The wood splintered easily, even with gentle nailing, making the set feel cheap and unstable. The bolts did not thread correctly, complicating the process. We also could not find instructions for attaching the slide. We had high hopes for this investment but now have a subpar swing set. We hope for a resolution to our dissatisfaction as this purchase was significant for our family. We look forward to continuing business with Lowe’s.
Reported by GetHuman1439362 on Monday, October 29, 2018 1:15 PM
I took my pressure washer in for repairs, but after a week without any updates, I visited Lowe's in Manhattan, Harvey, LA. I spoke with the initial contact person who directed me to the repair technician. They assessed the issues and assured me they had all the necessary parts in stock. I offered my credit card information for payment, but they advised I could settle the bill with a credit card upon pickup. Despite providing my correct phone number on the invoice, they had an old number on file which caused a lack of communication. After informing Lowe's about this, Ms. Cookie from the Manhattan store called to investigate. I approved the repairs and was promised a pickup by November 2, [redacted], which did not happen as planned, leaving me uncertain about the completion date. I had only used the pressure washer twice before it malfunctioned. P.S. Now I have to pay for the repairs as well. This ongoing issue has been ongoing for approximately three weeks.
Reported by GetHuman-milers on Friday, November 2, 2018 6:36 PM
I visited Lowe's in Saint Clair, PA on Saturday around 10:30 a.m. to purchase supplies for a job. I bought paint and cleaning materials but later noticed discrepancies in my receipt, showing two items totaling over $30 that I did not purchase. I contacted the store and was advised to return the next day for a refund after they reviewed the security footage. Upon my return, I explained the situation to a customer service representative who seemed dismissive and unhelpful, escalating the issue to the manager. The manager mentioned a review of the cameras was needed before processing the refund, ensuring me I would be contacted the same day. However, I have not received any updates or the refund. During my initial purchase, there was an incident with the cashier being rude to my worker and charging me for items I did not buy. The poor treatment continued when I requested help for my father-in-law in the store. The lack of professionalism from the customer service staff, management, and cashier has left me feeling frustrated and humiliated. I urge for a resolution to this matter promptly.
Reported by GetHuman-wiersmaj on Monday, November 5, 2018 5:28 AM
We bought a Mega Projection today for our Christmas decorations. Upon opening it, we noticed a few issues that Lowes should address: 1. The viewing covers were difficult to change as they require a counter-clockwise turn, which we struggled with and couldn't remove. 2. The remote for the projector was poorly made, prompting us to return the entire product to Lowes immediately. Due to the subpar quality of these items from Lowes, we will likely shop elsewhere next time. We tried reaching out to the manufacturer at www.gemmy.com without any luck, only receiving a runaround.
Reported by GetHuman-bkpencek on Tuesday, November 6, 2018 2:21 AM
In April [redacted], my husband and I purchased a composite fence from Lowe's for over $5,[redacted] with installation. The initial crew sent for installation did a poor job and had to be replaced. Now, three sections of the fence are leaning as the posts were not secured properly. Despite our long history with Lowe's, the Aiken, SC location refuses to help due to the time passed. We expected a high-quality and permanent fence from them. We are requesting Lowe's to honor their service and fix the fence. I have pictures of the fence's current state but unsure how to share them. Thank you, Phyllis Barnette.
Reported by GetHuman1506043 on Tuesday, November 6, 2018 2:33 PM
In April [redacted], my spouse and I purchased a composite fence from Lowe's for over $5,[redacted]. The initial installation team lacked expertise, forcing another crew to redo the work. Unfortunately, we now have three sections that lean, likely due to improperly secured posts. Despite our long history of shopping at Lowe's, the Aiken, SC store claims they cannot assist due to the time passed. This durable fence was meant to last, yet it's failing only after four years. We request Lowe's to honor their commitment and fix the installation errors. You wouldn't expect such a costly fence to fail so soon. I have pictures of the fence's condition, although I'm unsure how to share them in this message.
Reported by GetHuman1506055 on Tuesday, November 6, 2018 2:33 PM
In April [redacted], my husband and I purchased a composite fence from Lowe's for over $5,[redacted], with installation included. The initial installation crew lacked knowledge and skills, leading to problems. After notifying Lowe's, another team fixed the issues. However, three sections of the fence are now leaning, likely due to posts not being properly secured in concrete. Despite contacting Lowe's in Aiken, SC, they claim they cannot assist due to the time passed. Over our 48 years of marriage, we have made numerous purchases from Lowe's, but this experience may be our last. We invested in a high-grade fence from Lowe's, expecting it to be long-lasting. We are simply requesting Lowe's to honor the installation and repair the fence. We believe it is a reasonable request given the circumstances. I have captured the current state of the fence in photos but need guidance on how to share them at 75 years old. Phyllis Barnette [redacted] Sassafras Rd. Aiken, SC [redacted]
Reported by GetHuman1506398 on Tuesday, November 6, 2018 3:23 PM
I am an 81-year-old retired woman living on a fixed income who recently bought a dishwasher and a 3-year protection plan from your store. After 2 years, the dishwasher started having problems, and despite service visits, it's still not fixed. I've had to initiate all contact, and each time I call, I get different stories about the parts and timelines. The representatives have been dismissive and even called me a liar when I questioned them. I am left without a working dishwasher and feeling frustrated. This experience has made me reconsider future purchases from Lowe's, where I have bought all my major appliances. I hope this situation can be resolved promptly.
Reported by GetHuman1177266 on Friday, November 9, 2018 8:36 PM
Hello, I wanted to share my experience with an order I placed with Telge at the Staten Island Lowe's at the beginning of August. The installer came between 8/7-8/10 to measure for 3 new windows. My order number is [redacted]2. We were given a line of credit to cover the purchase. The contract stated the installation would be finished within 5 weeks, but we had delays. Despite expressing my disappointment, I was unable to cancel the project as we were beyond the promised completion time due to Lowe's errors. After numerous delays and wrong windows, I contacted Laquishaina Bowens at [redacted], who set a new install date for 11/12, making it a 15-week wait. Unfortunately, as of 11/6, the windows were still not ready, and I have been struggling to get a resolution. I have reached out multiple times for help, even contacting customer service and the Better Business Bureau. It's frustrating making payments for windows I don't have. I am considering legal action if this issue is not resolved promptly.
Reported by GetHuman-marcoalt on Sunday, November 11, 2018 4:23 PM
Order Date: 11/10/[redacted] Order #[redacted]78 Total: $[redacted].36 I placed an order for $[redacted].00 of items with a scheduled delivery today. After paying the delivery fee, I was told this morning I needed to purchase plastic wrap for my 20 bales of wheat straw to prevent them from getting wet, costing an extra $13.00. I find this additional charge unreasonable as other stores provide wrapping at no extra cost. I believe the delivery fee should cover this basic service. This experience has left me feeling disappointed as a loyal customer. I would appreciate a refund of the $13.00 for the plastic wrap and a review of the delivery fee policy. I have been a satisfied customer in the past, but if this issue is not resolved, I will have to take my future business elsewhere. I hope this feedback reaches the appropriate department to improve customer satisfaction. Thank you for your attention to this matter. Sincerely, J. M. 57 Sassafras Ridge Dr, Sautee, GA [redacted]
Reported by GetHuman-wchimes on Monday, November 12, 2018 3:32 PM
On October 17, [redacted], I placed an order for a car port online with Order Number [redacted]34. I selected a delivery date of November 8, [redacted], and paid for the delivery. After contacting the Wheeling, WV store on November 10, [redacted], I was informed that the car port had not arrived yet, and I would be notified upon its arrival. Despite visiting the store on November 13, [redacted] and being told that the car port was in stock, the new estimated delivery date is November 30, [redacted], which is three weeks later than expected. I believe that as the delivery date is significantly delayed, Lowes should consider refunding the $65.00 delivery fee as a gesture of goodwill. Sincerely, JN
Reported by GetHuman1553529 on Tuesday, November 13, 2018 8:06 PM
I am extremely disappointed because I invested all my money in your Kobalt tool line, only to discover that they will no longer be restocked. My 1/2-inch impact gun and one-handed reciprocating saw, both purchased less than two months ago, are already failing. I tried to return them, along with a 4Ah battery, new DeWalt drill bits, and an unopened item with the number [redacted], not for a refund but to switch to Craftsman tools. Unfortunately, despite the items being clearly new, I was denied the return due to not having the receipt. I urgently need to exchange these tools, as I have an inspection tomorrow crucial for keeping a roof over my son's and my head. It is frustrating as your company advertises a hassle-free money-back guarantee.
Reported by GetHuman1558435 on Wednesday, November 14, 2018 4:10 PM
I recently had a poor experience at the Lowe's store in Mt. Holly, NJ on Wednesday, 11/14/18 at 9 am. I was at the customer service desk with Morgan to return an item. Unfortunately, Morgan lacked eye contact, spoke too softly, and didn't engage well. She did not smile, refused my offer to provide my phone number to search for the order, and had a sour expression. This disappointing service occurred despite me planning to spend $[redacted] at the store. I suggest improving Morgan's customer service skills before considering termination. Personal issues should be left outside of work. Thank you.
Reported by GetHuman1561259 on Wednesday, November 14, 2018 10:53 PM
I attempted to return some items I bought for home improvement, realizing they were wrong for my project. I needed items for a dremel, not a drill. Unfortunately, I lost the receipt due to moving. The store staff treated me like a criminal. I just wanted the correct product, not a refund. The customer service representative was incredibly rude to me and my 88-year-old mother.
Reported by GetHuman-nancydpo on Friday, November 16, 2018 6:48 AM
I have been without a replacement refrigerator since Frigidaire agreed to replace the one purchased at Lowes in St Charles, Illinois. It took about a month for Frigidaire to agree to replace the fridge, followed by another month of Lowes not being responsive to Frigidaire with a helpful manager. After several weeks of phone calls, Lowe's finally offered me a loaner fridge while waiting for the out-of-stock model. However, since then, I have been struggling to track the fridge with different answers from various managers each time I call. I was initially told the fridge was in distribution and would be at my home within the week. When that didn't happen, I inquired again and was informed that the fridge is still at distribution, awaiting transfer to the store. They cannot provide a guaranteed arrival date but mentioned it might be after Thanksgiving, contrary to previous promises that it would arrive much earlier. As the Thanksgiving holiday approaches, I am left preparing with a miniature fridge and no clear answers.
Reported by GetHuman1574615 on Friday, November 16, 2018 10:33 PM
To the Concerned Party, I am a regular shopper at Lowes and usually find the staff very helpful. Today, my wife and I visited the Central Bradenton, FL Store to shop for a refrigerator. Despite our interest in a particular appliance, no one was available to assist us or the four other customers in the area. After a 20-minute wait, we left and found the same refrigerator at a local store, where we made our purchase. Another customer seeking multiple appliances for a kitchen remodel also followed our lead and went to the same local store. Unfortunately, I cannot confirm if she made a purchase. I suggest reviewing the situation with the other two customers. As a result of this experience, Lowes missed out on a potential sale of over $[redacted]. Below are my contact details and Lowes card number. Best regards, Philip Guercio [redacted] 24th Ave. W Palmetto, FL 34[redacted] C: [redacted] Lowes Card Number: [redacted]
Reported by GetHuman-philgue on Saturday, November 17, 2018 12:44 AM

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