We purchased carpet from the Lowes store in Terre Haute, In., in February of ****. It...

GetHuman-ferrmary's customer service issue with Lowe's from October 2018

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The issue in GetHuman-ferrmary's own words
We purchased carpet from the Lowes store in Terre Haute, In., in February of ****. It was installed in late March or early April of ****. Within * -* months, we noticed wear patterns. Due to holidays, we final contact the store where we purchased it in late January of ****. We were told they could do nothing and gave us the Lowes installation number which I called. During the next * months, I would call every couple of weeks but never got a return call. Finally in April , we were given a number for Keller and Keller. We were told to send photos which we did. We had to call them to see if they had gotten the photos. We were told that a claim number had been assigned and we would hear - nothing happened. Finally in May, we returned to the store and were given new contact information for Stainmaster and the whole process of jumping through hoops began again. We had to send * forms of documentation, photos, and had to have the carpet cleaned. We also had an independent inspection of the carpet, samples were taken and sent to Stainmaster. Finally in August, Stainmaster agreed to replace the carpet. So we went to Lowes and picked a new one but were told that there was an almost $*** upgrade fee. We made another trip and chose a different one which was accepted - no extra charge. Finally in mid - September, the new carpet was installed and it has issues, installation. It took us * months to resolve the issue. That is ridiculous! And now, we have carpet which is our third choice and we paid more for our original one. We have lost money, time, and satisfaction. I apologize for the length of this email but this is what we had to endure to get the issue resolved. If you can call it resolved. Thak you!

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Lowe's

Customer service issue
Reported by GetHuman-ferrmary
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 253 others
0 customers following this

Timeline

GetHuman-ferrmary started working on this issue
Oct 22nd, 2018 11:15pm

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