I wanted to make you aware of an issue with services at your store in Champaign, IL. I...

GetHuman-timdegar's customer service issue with Lowe's from August 2018

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The issue in GetHuman-timdegar's own words
I wanted to make you aware of an issue with services at your store in Champaign, IL. I visited the store multiple times to select window treatments for my new home. I scheduled an appointment for home measurements and intended to have the selected blinds installed by your technician. The tech came to my home over a week ago to measure and we had not heard anything back from the store. We contacted the store directly and were told that there was a problem with a couple of the measurements. It has been over a week now and we have not heard back from anyone. We have made several attempts to contact the technician and the store directly and we do not get return calls from anyone. We have decided to take our business elsewhere as it became obvious that our business was not wanted. We were prepared to make a significant purchase at your store and I am very perplexed at the blatant lack of interest displayed. I have been a loyal Lowes customer for multiple years, but not sure if I have the desire to return after this experience. Just thought someone should know and hopefully care! Thank you.*Tim DeGarmo

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Customer service issue
Reported by GetHuman-timdegar
Aug 12th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 155 others
0 customers following this


GetHuman-timdegar started working on this issue
Aug 12th, 2018 10:21pm

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