I purchased a Weber Grill and had it delivered. One of the racks on the bottom is scra...

GetHuman-grpasciu's customer service issue with Lowe's from June 2018

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The issue in GetHuman-grpasciu's own words
I purchased a Weber Grill and had it delivered. One of the racks on the bottom is scratched and marked up. I would like a replacement piece. How do I go about getting that?
GetHuman-grpasciu did not yet indicate what Lowe's should do to make this right.
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Lowe's

Customer service issue
Reported by GetHuman-grpasciu
Jun 24th, 2018 - 4 mons ago
I have an issue with Lowe's too
Not resolved
Seen by 1 customer so far
Similar issue to 84 others
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Timeline
GetHuman-grpasciu started working on this issue
Jun 24th 2:08pm