Lowe's Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Lowe's customer service, archive #1. It includes a selection of 20 issue(s) reported April 25, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I tried to speak with the store manager, Wendi, but was informed she had left for the day. Keisha mentioned she might be in tomorrow but couldn't confirm. I asked to speak to the manager on duty and was connected to Sunshine. I explained the issue, provided my phone number, and was assured that the damaged grill would be picked up and replaced with a new one by 04/25/[redacted].
Reported by GetHuman-missthe on Wednesday, April 25, 2018 1:50 AM
On April 10th, I visited the store at Town Square to purchase a new sliding door screen, paying $35.00 on my Lowes Credit Card. The installer, John, came on the 12th and promised to have the details back in-store promptly. After not hearing anything, I called on the 13th and spoke with Rick, who mentioned he had no information from John and would follow up by the end of the day, but no call came. An interaction with Jeff on the 14th led to a displeasure from Rick when he found out. I requested to speak with Manager Jason, who provided pricing and directed me to come to pick a door, delaying until Monday to avoid dealing with Rick. When I got to the store, Gregg mentioned he wasn't trained to order online, so Jason sent Cindy Heller to help. She tried her best but seemed unsure. The wrong screen was ordered, according to John during the installation, and after returning it to the store, the correct one should have been ordered. Unfortunately, no update followed, leading me to contact [redacted] and discuss with Bobby, who promised to get the details by the end of April 27th, but I received no call. I am seeking clarification on my correct screen. - Diane S.
Reported by GetHuman639306 on Sunday, April 29, 2018 11:56 AM
I have frequented the Lowe's on E. Houston at [redacted] E Sam Houston Pkwy N in Houston, Texas many times, never fully satisfied with my experiences. My recent visit pushed me over the edge. I purchased bags of rocks and attempted to get the Worx weed eater/blower combo kit. Struggling to find assistance with the rocks, I located the combo kit but couldn't find an available associate for help. After pressing the assistance button at the counter and waiting in vain, I finally got help after much delay and lack of acknowledgment. Feeling frustrated, I took matters into my own hands to get the combo kit. Despite waiting over 45 minutes and feeling neglected, I managed to resolve my own issues. The lack of timely assistance and overall service has made me reconsider shopping at Lowe's again, opting to settle my Lowe's credit card and sever ties with the company.
Reported by GetHuman-tammybor on Friday, May 11, 2018 8:59 AM
Contract number [redacted], signed on June 26, [redacted], was intended for the construction of a front porch using materials and installation services from Lowe's store # [redacted] in Johnson City, Tennessee. The installation was completed in August/September [redacted]. I have been in touch with the local store, contacting Phillip T. Brown via email at [redacted], starting in late April [redacted], to address an issue with the Trex composite planks used. These planks have started to separate from the base and supports, bowing outwards which is causing fasteners to become loose or pop out. This separation is allowing debris to enter between the frame and the structure's side and may lead to further damage. It is uncertain if this is due to a fastener installation problem or a defect in the materials. I am seeking assistance to assess the situation and repair the affected areas using similar materials.
Reported by GetHuman-dianet on Friday, May 18, 2018 1:14 PM
Hello, I’m Donald Fey, reaching out about my online order number: [redacted]14. I am filing a complaint regarding a recent experience at the store. Despite receiving two emails stating that the toilets were ready for pick up, I discovered upon arrival that the items were missing. Additionally, I was informed that the shower door may not have been delivered at all. Jacob assisted me at the store, but unfortunately, after an extensive search, the items could not be located. Jacob's handling of the situation left much to be desired as there was no apology provided for the confusion and time wasted. Moving forward, I now need to rely on my friend for another trip to the store to collect the items. Reflecting on this, I believe I should have requested to speak with the manager at the time. Due to this inconvenience and the poor customer service received, I would appreciate it if Lowe’s could arrange for the items to be delivered to my home. Thank you.
Reported by GetHuman-feydw on Sunday, May 20, 2018 3:20 PM
I purchased four bags of Miracle-Gro potting soil in March. Two were dry, and two were frozen solid. After using the dry bags, I discovered mold gnats infesting my plants from the wet bag. Despite my efforts to resolve the issue with Lowe's in Vestal, New York, and Miracle-Gro, I have not received satisfactory assistance. The store's outdoor storage of potting soil may have caused this problem. If not resolved promptly and completely, I will consider legal action. It's frustrating not to be able to speak directly to the store manager and to face such poor customer service. I hope to see a resolution soon. Thank you. - D.D., a law student.
Reported by GetHuman-dougnyy on Monday, June 4, 2018 10:35 PM
I ordered 15 fence panels from Lowe's in Opelika, AL on 5/4/18, spending almost $[redacted]. Despite being promised delivery by 6/3/18, there have been numerous delays and unfulfilled promises. The store failed to place the order promptly and has been giving me the runaround, even lying about the status of my items. After fruitless attempts to get information and no sign of the panels, I discovered the truth from the vendor that my items were never shipped as claimed by Lowe's. When I reached out to the manager, Mitchell, for help, he was dismissive and unhelpful. It's frustrating to be left in the dark after a month of waiting and poor service from Lowe's.
Reported by GetHuman763732 on Friday, June 8, 2018 5:30 PM
I contacted Lowe's customer service to report an issue with the Kobalt 6 cubic foot flat-free wheelbarrow I purchased. When assembling it, I had to drill new holes as the existing ones were misplaced by almost an inch. I believe I am not the only customer facing this problem, and I expected better quality control. The phone representative was polite, but I have not received an apology or acknowledgment of the issue. I am disappointed in the lack of responsibility shown. I provided my email address to the representative, but I can share it again if needed.
Reported by GetHuman-lhpiratz on Saturday, June 16, 2018 2:01 AM
Thank you for choosing to shop with Lowe's. We regret to report that there is a delay in shipping your items. Please find details regarding the delayed item(s) and the new expected shipping date below. If you are unwilling to wait for the merchandise, you have the option to cancel your order and receive a full refund promptly. Simply reach out to Lowe's Customer Care. If you wish to proceed with the order, please confirm acceptance of the delay by contacting us. Failure to do so by the new expected ship date, with the merchandise not shipped, will lead to an automatic cancellation and a full refund. To inquire about your order status or to cancel, please contact Lowe's Customer Care at 1-[redacted] or email [redacted] When reaching out, provide your name, order number, and contact details. We apologize for any inconvenience caused and are working diligently to fulfill your order at the earliest opportunity.
Reported by GetHuman797554 on Monday, June 18, 2018 9:24 PM
We purchased a washer model MVWC565FWO in June [redacted]. Over time, we noticed our clothes coming out tangled and sleeves twisted. We contacted Lowe's for assistance. In May [redacted], a service technician came and tested the washer, but the issue persisted. Again in June [redacted], the same technician, known as "Boys in the Hood," replaced the agitator, but the problem remained. After multiple service calls, the technician mentioned there was nothing more he could do, leaving us dissatisfied with the washer's performance. Additionally, we are experiencing difficulties getting items as white as they should be. We believe there may be a documented history of similar complaints. We are seeking advice on how to proceed with resolving these ongoing issues. Thank you, Lewis T.
Reported by GetHuman-lrtnumbe on Thursday, June 21, 2018 6:51 PM
I am facing issues with my orders from Lowe's. We bought blinds that are not all in yet. Debbie from the decor department assured me she would check on the status. I requested blinds that needed to be cut, but the machine was broken for over a week. Debbie was absent due to day-offs and sickness for multiple days, hindering progress. Today, I found out our vanity's delivery status changed multiple times, and I was informed it was delivered when it's not. Additionally, the glass sliding we paid for is missing. While the manager, Ron, mentioned the vanity is in the store, the glass shower door needs separate ordering. The lack of communication and numerous issues have made this experience frustrating.
Reported by GetHuman-davidwue on Friday, June 29, 2018 4:06 PM
I wanted to share the frustrating experience I had with my father at a Lowe's store in Oklahoma City recently. My father bought a Husqavarna push mower in April, but it started leaking oil and running rough. Due to water damage from a recent tornado, we couldn't find the proof of purchase. Despite the mower being undamaged, we faced challenges at the store. The service desk employee took over 45 minutes making mistakes, helping other customers, being dismissive, and taking personal calls. My father left in dismay, and after a long wait, I left too. This disappointing encounter has made me reconsider shopping at Lowe's. My father, reliant on a fixed income, can't afford a new mower. Although I offered to buy or repair it for him, he wouldn't accept. I'm hopeful that someone can help rectify this situation for him as his enjoyment of maintaining his yard is crucial for his well-being. Thank you for listening to my concerns. -Aaron L. McBride
Reported by GetHuman-constabu on Friday, June 29, 2018 8:09 PM
I had a negative experience at the customer service desk in Lowe's in Chester, VA. I introduced myself as Michael Henriquez when I recently applied for a Lowe's credit card to finance projects at my second property. When I was purchasing appliances, Eveline, the cashier, declined to ring me up, citing concerns that I might be a hacker. This made me feel uncomfortable despite spending almost $5,[redacted] on appliances. Upon returning on the Fourth of July to buy a countertop and request my military discount, I encountered more issues with the customer service team. I spent over $4,[redacted] on merchandise and services, and when I went to buy outlet covers, Eveline once again made me feel suspicious. As a second-generation military member and honored Drill Sergeant, I found the mistreatment I faced at the Chester, VA location unacceptable. Despite this, David in appliances and Billy at the kitchen remodeling center provided exceptional service that stood out from my negative experiences with Eveline.
Reported by GetHuman-henriqy on Thursday, July 5, 2018 1:52 AM
07/05/[redacted] Mr. Carlos Aguilar Lowe’s Modesto Dear Mr. Aguilar, I am writing to introduce Pacifica Senior Living Modesto. Our residential care community specializes in caring for seniors with Alzheimer’s Disease and other dementia-related needs. We consider our seniors as family and work with their families and the community to ensure the best care possible for their journey with the disease. One way we brighten their day is through gardening, an activity that residents enjoy and find success in. It allows them to socialize, work with soil, and experience a sense of accomplishment. We would appreciate any assistance Lowe’s can provide in donating plants and supplies for our weekly gardening activity with the residents. Thank you for considering our request. For any further inquiries, please contact me at [redacted] or email [redacted] I look forward to hearing from you. Leticia Pena Activity Director Pacifica Senior Living Modesto [redacted] St. Paul’s Way, Modesto, CA [redacted] Phone: [redacted] Fax: [redacted] Website: www.pacificamodesto.com
Reported by GetHuman-admodes on Thursday, July 5, 2018 6:58 PM
I bought 3 bookcases from Lowe (order # [redacted]79) that were supposed to require "some assembly," but ended up needing full assembly. Lowe directed me to Porch.com, which sent a handyman. Unfortunately, the wood was warped and had other issues, so he couldn't assemble the bookcase. Despite this, I was still charged $79.00 by Porch. I personally returned the merchandise to a Lowe store, and they picked up the bookcases on July 15. However, I have not yet received the $[redacted].11 refund on my credit card.
Reported by GetHuman868698 on Wednesday, July 11, 2018 12:08 AM
Hello, I purchased a carpet from Lowe's on July 9th. It took 4 days to get the measurements and floor plan, and then another 6 days to receive the quote. After paying on the same day I received the quote, I was informed 3 days later that installation would take an additional 2 days. However, the day before the scheduled installation, I was notified that the carpet had arrived incorrectly. Lowe's said the correct carpet was there but I needed to contact the installer, even though I had purchased the carpet from Lowe's. Despite my efforts to reach the installers for 3 days, I still do not have a new installation date. It has been over 15 days since I started the process, 9 days since payment, and I am left without a scheduled installation. I had to postpone a trip due to this delay and cannot make plans without knowing a date. I am frustrated with Lowe's for not following through on the process as promised. I originally explained my urgency as my house is listed for rent and I had a trip planned. Lowe's assured me it would only take 3 or 4 days after payment. I expect Lowe's to take responsibility for the service I paid for. I am very disappointed with this experience. Thank you. Best wishes, Irma Ayala
Reported by GetHuman-irma_aya on Wednesday, July 18, 2018 2:33 PM
On July 4, [redacted], at Lowe’s in Bowie, MD, we purchased a GE Front Loader floor model for $[redacted].10. We scheduled delivery for July 19, [redacted] and came back early from vacation to be home for it. Upon realizing we hadn’t received any delivery updates, we called the night before. Unfortunately, the late call at 9:45 pm was inconvenient. At 8 am on delivery day, we were initially told our machine was on the truck for the first delivery. Shortly after, they called back to say they couldn’t locate our machine. After numerous phone calls and being on hold for extended periods, it was revealed that they had sold the machine we purchased. Throughout this frustrating ordeal, only the last customer care representative offered an apology after I expressed my dissatisfaction. We are left without a washer, wasted a day waiting for a call from the manager, and have an outstanding bill. This experience has been disappointing and unproductive.
Reported by GetHuman-maryleej on Friday, July 20, 2018 4:01 PM
I engaged Lowe's in North Tampa for a bathroom renovation. My initial meeting with Kathleen Winston was on September 19, [redacted]. The contractor visited on September 27, [redacted], for the project estimate, for which I paid a $75 fee (not yet refunded). They promised completion by October 31, [redacted], a deadline clearly unachievable in hindsight. The project finally began on January 29, with delays due to incorrectly sized vanity cabinets and granite cutting errors. Additional charges of $[redacted] were incurred to rectify mistakes the contractor made. Problems persist with failed county inspections, including a missing outlet and improperly installed outlets. I encountered issues communicating with workers, notably regarding electrical work and faucet replacement. Contact with Project Manager Louie Coniglio went unanswered. The project has spanned almost 10 months, with numerous setbacks and poor oversight from Lowe's subcontractors leading to an incomplete and failed inspection. A more coordinated approach is needed from Lowe's to oversee and manage such projects adequately.
Reported by GetHuman-priory on Monday, July 23, 2018 8:12 PM
I purchased a suite of appliances in June, but the refrigerator was too small, so I ordered a larger one. Originally, it was due in July [redacted], but now they're saying it won't arrive until February [redacted]. After much back and forth, I found a replacement available on August 12th. The price has changed from $[redacted] to $[redacted].20 due to the delays. However, when I tried to confirm the price, my original order was canceled, and I am not getting clear answers. I have spent a considerable amount at Lowe’s recently and feel frustrated. I hope Lowe’s can honor the discounted price for the new refrigerator given the inconvenience and confusion I have faced.
Reported by GetHuman-rlwinger on Monday, July 30, 2018 5:58 PM
I purchased a washer and dryer from Lowe's, Invoice No. [redacted] at location [redacted] on 7/20/18 for $[redacted].72. The delivery was delayed to 7/23/18, and instead of installation, they left the appliances in the backyard. XPO attempted to install on 7/25/18 but found both items damaged. Now, there is confusion about replacing the damaged items. A series of communication issues with store managers and XPO led to delays in resolving the situation. I have been promised different dates for pickup and refund, but nothing has been resolved yet. I am frustrated with the lack of coordination and want a prompt resolution. Thank you. Swamy B.
Reported by GetHuman-rbehara on Tuesday, July 31, 2018 9:00 PM

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