Lowe's, Opelika, AL. Placed in-store order for ** fence panels on ****** (almost...

GetHuman763732's customer service issue with Lowe's from June 2018

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The issue in GetHuman763732's own words
Lowe's, Opelika, AL. Placed in-store order for ** fence panels on ****** (almost $***). No call from store after * weeks. Checked and found they hadn't ordered them, saying it was an in-store item (although only * was in stock). They then placed order with projected delivery on ******. Checked daily and after numerous phone extension switching and often rude employees, was told items had been shipped and were enroute. Still no fence panels. Called again today and was told to call the vendor. Guess I have to do the store's job. Vendor confirmed that Lowe's had been telling me BS. Items have not been loaded and won't ship till next week. Called manager, Mitchell, to complain and fill him in. Total waste of time. Sounded like a ** year old saying he couldn't do anything unless I had the names of the various employees I spoke to. Meanwhile, Lowes has had my money for a month and failed to deliver or even provide an honest explaination.

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Customer service issue
Reported by GetHuman763732
Jun 8th, 2018 - 3 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 430 others
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GetHuman763732 started working on this issue
Jun 8th, 2018 5:30pm