mistreatment by employee at customer service in loews in Chester VA . My name is Michae...

GetHuman-henriqy's customer service issue with Lowe's from July 2018

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The issue in GetHuman-henriqy's own words
mistreatment by employee at customer service in loews in Chester VA . My name is Michael Henriquez and i recently open a loews credit card to cover projects at my second property. I had purchased appliances and during check out Eveline was asked to ring me up and she refused ssying that I could be a hacker. Made me feel awful, eventhough I was spending close to *k on appliances. On the fourth of July I go back to purchase my counter top and once again i got harrazed by Cust serviced, it seen that me asking for my military discount was an incovenience. Finally I was ring up I spent over *k in merch and Services ,went back to get some outlets covers and on check out Eveline was there ,,watching me closely as I was a suspect. I am second generation military ,a highly decorated non commision officer and a very respected Drill Sergeant ,and to feel the way I did after dealing with Costumer Service at your location in chester VA is unacceptable. Eveline really did a good job on making me think twice before i go back to that location.However she is no credit to the outstanding work from David in appliances and Billy at the kitchen remodel center.

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Lowe's

Customer service issue
Reported by GetHuman-henriqy
Jul 5th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 104 others
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GetHuman-henriqy started working on this issue
Jul 5th, 2018 1:52am