Received a different brand of shirt I ordered for my father's birthday

GetHuman5433033's customer service issue with Lord & Taylor from November 2020

Help with my Lord & Taylor issue
The issue in GetHuman5433033's own words
I wanted to receive the exact shirt I ordered but instead received a totally different shirt and brand. ... I put in an order (Order***********) for a Polo Ralph Lauren shirt and paid a total of $**.** (includes expedited shipping of $**.**) for my father's upcoming birthday. I received instead a Nautica shirt.**To make things right, I would want Lord & Taylor to send me the correct item that I ordered or give me a refund and I will return the wrong item sent.
This was especially frustrating because I was charged for something I did not order. Also, I have been waiting for *** minutes as of this writing.
They could make this right by sending me the correct item and if they don't have it in their inventory they should refund me.
My family and I have been buying at Lord & Taylor for years and my father has a member card.
I have been waiting on the line for *** minutes for someone to pick up the phone
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Lord & Taylor

Men's Shirt
Customer service issue
Reported by GetHuman5433033
Nov 4th, 2020 - 2 months ago
Fixed
Seen by 16 customers so far
Similar issue to 320 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5433033 started working on this issue
Nov 4th, 2020 5:39pm
GetHuman5433033 confirmed the issue is fixed. Hooray!
Nov 5th, 2020 1:11pm
GetHuman5433033 confirmed the issue is fixed. Hooray!
Nov 5th, 2020 11:03pm
GetHuman5433033 indicated the issue is not fixed yet.
Nov 8th, 2020 1:20am
GetHuman5433033 confirmed the issue is fixed. Hooray!
Nov 11th, 2020 6:09pm

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