Received a different brand of shirt I ordered for my father's birthday

I wanted to receive the exact shirt I ordered but instead received a totally different shirt and brand. ... I put in an order (Order***********) for a Polo Ralph Lauren shirt and paid a total of $**.** (includes expedited shipping of $**.**) for my father's upcoming birthday. I received instead a Nautica shirt.**To make things right, I would want Lord & Taylor to send me the correct item that I ordered or give me a refund and I will return the wrong item sent.

This was especially frustrating because I was charged for something I did not order. Also, I have been waiting for *** minutes as of this writing.

They could make this right by sending me the correct item and if they don't have it in their inventory they should refund me.

My family and I have been buying at Lord & Taylor for years and my father has a member card.

I have been waiting on the line for *** minutes for someone to pick up the phone