I received my order and included was a return item from someone else. It was a leather...

GetHuman-delhfox's customer service issue with Lord & Taylor from July 2018

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The issue in GetHuman-delhfox's own words
I received my order and included was a return item from someone else. It was a leather tote which had a UPC Return label on it. I will return it to you if I can get you to send me a postage paid return label. Is that possible, since this was your error? This is the second email I have sent inquiring how to handle the situation. First email was not acknowledged and phone calls are way too long to wait.**Please advise.**Judith Garvey
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Lord & Taylor

Customer service issue
Reported by GetHuman-delhfox
Jul 15th, 2018 - a yr ago
I have an issue with Lord & Taylor too
Fixed
Seen by 6 customers so far
Similar issue to 20 others
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Timeline
GetHuman-delhfox started working on this issue
Jul 15th, 2018 6:20pm
GetHuman-delhfox indicated the issue is not fixed yet.
Jul 15th, 2018 9:41pm
GetHuman-delhfox indicated the issue is not fixed yet.
Jul 15th, 2018 9:43pm
GetHuman-delhfox confirmed the issue is fixed. Hooray!
Jul 18th, 2018 11:44pm