THE WORST CUSTOMER SERVICE EVER!!!

GetHuman-barbzap's customer service issue with Lord & Taylor from July 2018

11 views | 18 similar | 0 following
Help with my Lord & Taylor issue
Next: our robot will wait on hold for GetHuman-barbzap to get a Lord & Taylor rep on the line!
Always use the GetHuman Phone to call Lord & Taylor. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-barbzap's own words
Have someone check your stores to see if this product, in my husband's size, is available in ANY L&T. ... I am trying to track down an item that I saw online, your Manhattan store doesn't have, and your Manhasset store doesn't answer the phone. I am sure you have access to ALL the L&T stores in the U.S., and would greatly appreciate your finding it for me.*Ralph Lauren Men's Moleskin Sport Coat in Navy, size **R. The style code is: **************Thank you. Mrs. Julio Cruet
WE CALLED SEVERAL STORES, SPOKE TO MANY DIFFERENT EMPLOYEES, WAS DIRECTED TO EVERYTHING FROM SUPPOSED CUSTOMER SERVICE TO MEN'S UNDERWEAR, AND WROTE THE ABOVE. WHEN ASKED FOR MY PHONE NUMBER, I PUT IN MY LANDLINE, SO I DIDN'T GET THE TEXT. I STARTED OVER AND PUT IN MY CELL NUMBER, BUT STILL DIDN'T GET A TEXT AND TRIED INSERTING THE CELL * * TIMES, TO NO AVAIL. NOW, ABOVE, YOU SAY MY PROBLEM WAS FIXED!!! YOUR ALL A BUNCH OF MORONS, AS IS WHOMEVER DOES YOUR WEBSITE OR "CUSTOMER SERVICE" PAGE!!!
Get us the Ralph Lauren Moleskin Navy Blue sport coat in size **R, style **************
I, PERSONALLY, BARBARA ZAPSON, HAVE BEEN A CUSTOMER SINCE THE ****'S, MY HUSBAND, JULIO CRUET, RECENTLY OPENED A CHARGE, AND YOU HAVEN'T HELPED EITHER ONE OF US! WE HAVE BEEN TRYING FOR TWO DAYS TO CONTACT SOMEONE ALIVE AND KNOWLEDGEABLE!*!
WE CALLED SEVERAL STORES, CUSTOMER SERVICE, EMAILED CUSTOMER SERVICE AND YOU TOLD ME TO PUT IN MY PHONE NUMBER AND I PUT IN MY LANDLINE WHICH YOU TEXTED TO AND, OF COURSE, I NEVER RECEIVED. I WENT BACK AND CHANGED IT TO MY CELL NUMBER AND STILLLLL NEVERRR RECEIVED A TEXT!!
How GetHuman-barbzap fixed the problem

We are waiting for GetHuman-barbzap to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Lord & Taylor's attention and get better help faster. Tap below to get started.
Having Lord & Taylor issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-barbzap fixes it.
This email address isn't valid

Lord & Taylor

Telephone AND internet AND emails
Customer service issue
Reported by GetHuman-barbzap
Jul 14th, 2018 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 18 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-barbzap started working on this issue
Jul 14th, 2018 6:49pm
GetHuman-barbzap indicated the issue is not fixed yet.
Jul 14th, 2018 9:54pm
GetHuman-barbzap indicated the issue is not fixed yet.
Jul 14th, 2018 11:36pm
GetHuman-barbzap indicated the issue is not fixed yet.
Jul 14th, 2018 11:39pm
GetHuman-barbzap indicated the issue is not fixed yet.
Jul 14th, 2018 11:39pm
GetHuman-barbzap indicated the issue is not fixed yet.
Jul 14th, 2018 11:40pm
GetHuman-barbzap indicated the issue is not fixed yet.
Jul 14th, 2018 11:46pm
GetHuman-barbzap indicated the issue is not fixed yet.
Jul 15th, 2018 8:56pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians